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NS1 is intelligent DNS & traffic mgmt platform.
Engineering, Full Time    New York    Posted: Thursday, March 07, 2019
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About Us

NS1s mission is to unlock the potential of DNS to deliver the tech that powers our customers & the world. We are the market leader in DNS & traffic management software & services, & our customers include the biggest properties & largest enterprises on the internet, such as Salesforce, LinkedIn, Squarespace, Pandora, Imgur, Yelp, Dropbox, & many more. Our modern DNS technologies enable optimized application delivery, couple via our APIs into the tooling & processes of todays DevOps organizations, & deliver reliability & performance at global scale. We operate a worldwide, highly tuned Managed DNS network, & also deliver our technologies to customers as single-tenant software deployments. We solve incredibly challenging problems on behalf of our customers, in the most mission critical parts of their stack.

The Role

Were looking to expand our growing Professional Services team with an Implementation Engineer who can guide our customers through the process of implementing & scaling their on-premise deployments of our DNS software. If you have a systems administrator background & enjoy working with customers, particularly in the context of leading on-site trainings & troubleshooting sessions, then this is the role for you!

Responsibilities will include:

  • Deploying self-hosted instances of our network stack across multiple hosts using common Unix tooling, Docker, & Docker Compose
  • Building out an internal wiki / FAQ for debugging & troubleshooting purposes
  • Working directly with customers to troubleshoot & debug their configurations, both on site & remotely
  • Serving as a consultative resource for customers as they integrate NS1s software with their infrastructure
  • Leveraging insights gathered from working with customers to provide feedback to the product development process
  • Helping to improve the onboarding process to accelerate migrations & enhance the customer experience
  • Partnering with the Product & Engineering teams on improving the product
  • This role requires approximately 25% travel

Your Skills:

  • Excellent Linux/Unix & networking knowledge
  • Moderate programming skills & experience with shell scripting
  • Familiarity & high level of comfort with managing distributed systems
  • Prior exposure to containerized architecture & common virtualization platforms (eg. VMWare, HyperVisor)
  • Experience with Docker & comfort with CLI software
  • Prior experience working with Ansible & other config management tooling
  • Excellent communication skills (written & verbal)

Nice to have:

Familiarity with

  • Layer 4-7 load balancing
  • Tools in the modern DevOps toolkit

Our technology stack at NS1, & the many systems youll have an opportunity to work with here:

  • Our globally distributed platform is comprised of many subsystems including:
    • Custom built DNS platform thats deployed on physical hardware
    • Anycasted edge network that spans nearly 30 facilities globally
    • REST API & Client Portal
    • Deployment automation, CI/CD, unit/integration testing
    • Monitoring, metrics collection & alerting
    • Traffic load balancing, filtering, & DDoS mitigation tools
    • Distributed messaging, persistent DB & caching systems
  • Other technologies & integrations include:
    • Linux, Ansible, Docker & other container platforms
    • BGP, BPF, SDN, packet analysis
    • MongoDB, Redis, RabbitMQ, PostgreSQL
    • Go, Python, Bash, C, C++14, React, Redux, node
    • OpenTSDB, ELK, Grafana
    • Integrations with third party SaaS, APIs, & libraries, various Open Source projects including REST API clients & integrations

Working @ NS1

Were a fast-growing, well-funded startup based in the heart of New York Citys Financial District with offices & team members around the world. Working at NS1, youll come to understand our team is unique, both in & out of the workplace. We have PhDs, musicians, artists, & athletes working side by side, dedicated to delivering first class products. Were hardworking, but we're also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open & honest communication & we continuously strive to foster a culture of transparency, flexibility, & creativity.

We offer:

  • competitive compensation (salary & stock options)
  • medical, dental, & vision
  • commuter benefits
  • 401k
  • flexible hours & time off
  • choice of workstation

NS1 is an equal opportunity employer.

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