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WHO ARE WE?

Recently voted Fast Companys #1 Most Innovative Company in Education & #28 Most Innovative Company in the world, General Assembly is a venture-backed, post Series D, NYC-based startup in our sixth year. General Assembly transforms thinkers into creators through education & opportunities in technology, business, & design. We offer classes, workshops, long-form courses, & events in worldwide markets including New York, where we are headquartered, & Atlanta, Austin, London, Hong Kong, Singapore, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne, & Washington DC. We also partner with Fortune 500 companies to spur innovation through increased digital fluency & assist them with talent acquisition as they build their 21st Century workforce.

Role Description

As a Senior Client Success Manager (Bilingual), you manage the delivery of General Assemblys largest client programs, maintain & grow our most important client relationships, & ultimately are responsible for organizing & managing cross-functional teams to deliver on the largest & most important programs for our clients, & $3-5 million of annual client revenue. This is full-time role that is based in London or Paris.

Responsibilities:

  • Manage top tier, Fortune 100 client relationships, & partner with the sales team to expand accounts
  • Lead Client Success, Product, & Instructional teams to deliver complex programs at scale
  • Lead project planning & scoping process, pre- & post-sale, by creating & managing project timelines & building internal & external project documentation
  • Act as primary client-facing point of contact week over week, including leading client updates & addressing escalated client questions
  • Build & manage program P&Ls to ensure profitability in line with company targets
  • Proactively identify new ways for GA to contribute to clients talent upskilling & reskilling strategies
  • Monitor program success as measured by learning & sentiment metrics
  • Partner with GAs global network of subject matter experts to deliver in-person & online training programs in data, product management, tech, digital marketing, & innovation culture
  • Manage a team of Client Success Managers on your accounts (maybe direct or dotted line), providing direction, guidance, & development while driving for results

Skills & Qualifications

Our ideal candidate comes with at least 3-5 years of consulting experience, or experience managing teams in similar high-touch, complex client services environments. People who excel in this role are capable of managing large cross-functional projects & are exceptional problem solvers. They are comfortable with ambiguity, & also possess polished communication skills, infectious positive energy, & a passion for fast-paced & dynamic environments. Ideal skills/experience includes:

  • 3+ years using Excel & Google Suite
  • 2+ years as the primary client-facing project owner
  • 2+ years managing a team
  • 2+ years leading cross-functional projects
  • 1+ year owning a P&L preferred
  • Experience working in pre-sales/legal support function a plus
  • Experience using Jira a plus
  • Experience coordinating training programs a plus
  • Travel required, up to 30% (when safe)
  • Must be fluent in English, French & Spanish 

Competencies 

  • Planning 
  • Presentation skills
  • Directing others
  • Interpersonal savvy
  • Dealing with ambiguity
  • Drive for Results
  • Business acumen
 
 
 
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