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Mailchimp // marketing platform for small businesses
Atlanta    Posted: Wednesday, January 08, 2020
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Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands & grow their companies with a suite of marketing automation, multichannel campaign, CRM, & analytics tools.

The IT Technical Support Analyst is part of the Mailchimp Employee IT Services team, & all employees are our customers. The Employee IT Services Team helps ensure Mailchimp employees everywhere have a solid technology foundation to do great work.

We are looking for a service-oriented professional with strong communication skills & a technical understanding of IT in a Mac environment.

You will work in an open, casual environment for a rapidly growing software company, responding to & resolving requests from internal employees, setting up new computers & providing basic IT support.

Our ideal candidate will serve as the day-to-day tactical support to our end-users; support includes general troubleshooting of computers, hardware, & devices, applications & systems, printing, & network. We are looking for an enthusiastic & effective service-oriented individual, eager to serve our customer (Mailchimp employees).

What youll do:

  • Respond to Tier 1 technical support issues & monitor the IT ticket queue.
  • Work with your IT teammates to empower & support our diverse band of creative misfits (Mailchimp employees) wherever they happen to be.
  • Troubleshoot computers, hardware, & devices.
  • Troubleshoot applications & systems.
  • Troubleshoot wired & wireless network connections on macOS.
  • Help employees select & connect peripherals & accessories.
  • Provide AV assistance, including guest networking, conference room equipment, & meeting support.
  • Collaborate with more experienced team members to resolve more complex issues.
  • Follow documented troubleshooting or process steps.

Wed love to hear from you if you:

  • Beginning to intermediate knowledge of troubleshooting tools built in MacOS (i.e. Activity Monitor, Network Utility, Disk Utility, imaging, etc.)

  • Have a basic understanding of troubleshooting methodology (including Cloud software).

  • Beginner level of wired & wireless networking knowledge.
  • Work within systems to document, track, & resolve a ticket.

Nice, but not required (still apply!), if you have:

  • Professionalexperience within IT at a creative, software company and/ or corporate environment.
  • Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, Duo Security, 1Password, G Suite, Atlassian Product Suite (Confluence/Jira).
  • Have the CompTIA A+ and/or CompTIA Network+ certifications.
  • Have the Google IT Support Professional certificate.
  • Supported an enterprise (multi-VLAN, 802.1X authenticated) network.
  • Experience troubleshooting A/V equipment.

Mailchimp is a founder-owned & highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, & our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees & their families), and generous profit sharing. We hire humble, collaborative, & ambitious people, & give them endless opportunities to grow & succeed.If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Mailchimp is an equal opportunity employer, & we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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