NuORDER is a venture-backed, B2B eCommerce technology company revolutionizing the way the $130 billion wholesale business is done. Since 2011, we've offered a platform to empower brands & retailers to conduct their business in a smarter, modern, more efficient way & 100% online. We're digitizing the buying process & currently partnering with over 2,000 brands & 500,000 retailers within different verticals to provide a central place to browse different products & catalogs, access up-to-the-minute sales & inventory data, & place orders any time of day, even via mobile.
As the Director of Customer Success, you'll be responsible for managing, building & evolving the Mid-Market Customer Success team. The right candidate will know what it takes to build a tech touch program for longtail customers, while still delivering an exceptional customer experience. We are looking for someone who is professional, driven, has excellent communication skills & is constantly looking for ways to take customer experience to the next level. The responsibilities center on adoption, advocacy, retention & growth, while working collaboratively with our sales, onboarding & product teams.