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Pivotal // software & services
 
Toronto, ON    Posted: Friday, September 06, 2019
 
   
 
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Toronto, ON

Pivotals Story VIDEO

As a recognized leader in disciplined agile & lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, & infrastructure with organizations core expertise & values. Our cloud-native platform & suite of data tools drive software innovation for many of the worlds most admired brands, helping enterprises move at start-up speeds & with greater business agility. We optimize for change & teach next-generation developers to create & build new solutions, & are committed to open source & open standards.

Our methodology is about evolving, in both development & innovation, & our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each & every project, & are guided by a purposeful missionto transform how the world builds software.

You

You have an interest in building our mission to drive a healthy business & culture within our Labs office. You have a strong passion for leading Agile, Lean & User-Centered Design methodologies to sell & execute on world-class product development.

Us VIDEO

Pivotal Labs is Pivotal's consulting team, & a recognized leader in modern software development practices. We work with many of the worlds most influential companies, helping them not only build great software, but fundamentally create a culture of innovation. We also developed Pivotal Tracker, the project management & collaboration tool used by thousands of agile teams worldwide. Our approach is informed by over 20 years of experience & continuous improvement, & blends agile/XP, lean startup & user-centered design.

Your Day

In this role, you will:

  • Lead & manage a local leadership team consisting of an associate director & managers
  • Work collaboratively with Labs Executive leadership to define & reach targets such as revenue & utilization
  • Partner with Sales & R&D teams to drive adoption of Pivotal software products, as measured by project-level adoption & product bookings & agile practices
  • Partner with recruiting organization to define strategic approach to recruiting & support appropriate growth
  • Act as a client liaison (CL) & support others CLs for engagements you are responsible for:
    • Set-up clients & teams so that they can operate with a high degree of autonomy & self-organization
    • Set & manage client expectations
    • Potentially scale agile to work in parallel across many clients & many teams
    • Stay updated on project health
    • Play an active role in getting a project to a healthier place when not healthy
    • Check in on project team morale
    • Keep relevant client & Pivotal stakeholders updated on current status
  • Ensure quality & best practices across all projects
    • Manage staffing of team members on projects in collaboration with CLs
    • Manage & communicate status of projects, gathering intelligence via Client Liaisons, clients, & Pivots for all teams
  • Develop & maintain a healthy team by ensuring local management team has guidance and
    • Manage office leadership team & coach reports based on 360 feedback & professional development plans
    • Identify & support career development opportunities
    • Promote Balanced Team at Pivotal: integrate & enrich development, product design, product management, & data science cultures internally
  • Work effectively with the sales organization & ensure office leadership is qualifying sales leads & supporting Sales organization in closing business
    • Advise all salespeople on how & when to sell product development services
    • Create & negotiate proposals & SOWs
    • Actively recruit & own relationships with Startup leads
    • Keep relevant CRM systems updated (Salesforce, etc.)
    • Represent Pivotal Labs in scopings, sales calls & follow ups
  • Work effectively with the larger Pivotal Customer Success Organization (CSO) to ensure a consistent & supportive approach to client relationships.
  • Have a deep understanding of the value add of our Product offerings & a cursive knowledge of their technical aspects. Understand where our Products can help customers & provide feedback to the Product teams on how our solutions can evolve.
  • Reach out & represent Pivotal to relevant communities, & lead the conversation around our ideas & practices via blog posts, meetups, & conferences.

Desired Skills / Experiences

  • Strong business acumen & problem-solving skills with the ability to influence internal & potentially external stakeholders at all levels
  • Excellent communication, presentation & interpersonal skills including the ability to interact, communicate & build relationships with CxO level personnel
  • Must be effective working independently & in a team setting
  • Organizational skills with the ability to manage competing demands
  • Previous experience running a consulting business & working directly with clients in a delivery role specifically with a PM/Design/Engineering background
  • Ability to travel up to 30% to customer locations

Total Rewards Package

Pay Range: 182,700 - 247,000 CAD

In addition to salary, our total rewards package also includes equity in the form of RSUs, comprehensive medical & disability benefits, employer match on RRSP, fitness reimbursement programs & more!

EQUAL EMPLOYMENT OPPORTUNITY GPVTLCanada In (Pivotal) is an equal opportunity employer who recognizes the value of every individual in creating success for our customers, business partners, shareholders, employees & communities. We are committed to recruiting, hiring, developing & promoting employees without discrimination. Pivotal believes equal opportunity & inclusion are essential to motivate, empower & recognize the best in everyone.

ACCESSIBILITY FOR APPLICANTS WITH DISABILITIESPivotal is committed to working with & providing reasonable accommodation to individuals with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 & the Ontario Human Rights Code, Pivotal will provide accommodations throughout the recruitment & selection process to applicants with disabilities. If you would like to request a reasonable accommodation, please email AskHR@pivotail.io or call 416-907-9470 ensure to provide your name, the best way to contact you, a detailed description of the nature of any accommodation that you may require (including any materials or processes that can be used to ensure your equal participation).

 
 
 
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