Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted & transparent automotive marketplace where its easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data & its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms & innovative data analytics, we provide unbiased validation on pricing, dealer reputation & vehicle history.
CarGurus partners with car dealers to help more 35 million car shoppers each month have a great car shopping experience. Behind the scenes are some of the worlds best engineers, product managers, account managers, marketing, & support teams are hard at work making this all possible. The Customer Success team is focused on supporting dealers & making sure that both shoppers & dealers have their best possible experience using the CarGurus tools & their most rewarding car buying/selling interactions. The Manager of our Customer Success Support team leads a team that is passionate about making sure all the technology & processes needed to support those interactions happen reliably, efficiently, & effectively.
Key components of the the Manager, Customer Success Support role include:
TheManager of Customer Success, Support will lead a team of 20+ people, including both individual contributors & team leads, who support our dealer partners. The team, & the complexity of work has grown steadily as CarGurus has grown & the leader of this team will enjoy the challenge of continuing to provide great support & team development in an ever-evolving landscape. As we look to the future, this leader should be working to help customers receive the best assistance possible (including self-service, phone, email, etc); work closely with product & engineering teams to reduce friction in the customer experience; & develop a team that continues to fnd new challenges & success opportunities. The ideal candidate is a strong leader, people developer, analytical problem solver, & customer experience evangelist.
What You'll Do:
Who You Are:
At the core of our company culture is a spirit of innovation, curiosity & collaboration. True to our start-up roots, were nimble, flexible & hardworking. We have a great respect for testing & learning & a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball & ping pong are played often. Now a publicly-traded company, were as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK & Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI & Dublin, Ireland. If youd like to learn more, please visitour careers page.