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Medallia is the pioneer & market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding & management of experience for candidates, customers, employees, patients, citizens & residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person & every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

As the Director for Delivery Services & Transformation for EMEA you will develop & manage a set of processes & services to support execution of our core professional services across the EMEA region. The role will focus on developing, implementing & improving processes as we scale our services to support growth of the EMEA business. 

You will be part of EMEA's services leadership team reporting directly to the VP Professional services focused on process standardisation & quality, enablement, service delivery excellence & design of new & optimised services & offerings.

You will ensure Medallia's Professional Services teams deliver world class projects & outcomes, while continuing to operate as a financially sound business unit.
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