Atoms' mission is to make the best products in the world that people enjoy every day. We are a product first company. We believe all great companies make great products first & everything else follows. This is why we made the ideal everyday shoe. Atoms are the only shoes to come in sizes, perfectly fit to each foot & delivering a truly personal experience to each of our customers.
Based in Brooklyn, New York, we are a diverse team interested in shoes, chai, books about art & art about books. In addition to making the world's best shoe, we deeply care about how our friends & customers feel about & interact with the Atoms' brand. Our culture values honesty, creative freedom, & thoughtfulness. One word we often use is meaningful - as a way to describe our work, our product, & our contributions out of the office.
ABOUT THE ROLE
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy & drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community & supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, & cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, & will work cross-functionally with Data, Growth/Marketing, Engineering, & other teams to help leverage consumer insights that drive strategic business priorities.
The Customer Experience Associate will constantly look for creative ways to enhance the customer experience. You are creative, ridiculously organized, lover of efficient processes, & never settle for mediocrity.