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Tanium // endpoint security & systems management
Addison, TX    Posted: Thursday, January 16, 2020
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The Basics:

At Tanium, our Director of Enterprise Services serves as the administrative & para-tactical leader of their respective region or vertical. They are in a position of service delivery leadership of a team of incredibly talented engineers, project managers, & integrators & charged with, first & foremost, preserving the incredible culture upon which Tanium was built.

Working closely with their team, peers, & sales, the Director, ESO is expected to not only have world-class leadership skills, but also maintain a litany of other knowledge, skills, & abilities distinct to the successful operation of a professional services organization. As a Director, ESO, you will be faced with an endless series of difficult problems to tackle as our customers revolutionize enterprise operations & security with Tanium. Because this position encompasses a wide range of responsibilities & opportunities, we seek exceptionally versatile candidates with demonstrable acumen in each of the below areas.

Above all, previous hands-on customer & specialist expectation management & exceptional leadership of fellow technologists is a must. You will lead engagements with the customer through coordination with & support of the sales team from the pre-sales engagement phase, the kickoff phase, & through the life of the contract.

What youll do:

  • Para-Tactical Leadership:

    • Work with the leaders of gaining organizations to ensure;
      • Customer needs are assessed in partnership with TAM & ESO leadership to ensure skill alignment among candidates match requirements & communicate these needs to recruiting
      • Customer needs are hired against in partnership with TAM & ESO leadership
      • ESO staff are meeting the requirements of both the customer & the team (e.g., JQR.,onboarding, training, etc.)
      • ESO staff maintain their training (both internal & annual elective) to augment their work at the customer
      • Rapid resource allocation/cross-leveling abilities in times of surge support
    • Understand the totality of customer demand, both inbound & on contract, in your area of responsibility (AoR) & how to properly apply ESO staff member resources & recruiting to meet contracted & forecasted demand
    • Consistently & cogently address our customers needs through astute verbal & written communication skills
    • Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with & strengthening teammates
    • Think critically, spanning the sales process through customer support, creatively & diplomatically addressing situations that arise
    • Work closely with TAMs, CSMs, Sales & ESO staff on improving Tanium operational status within assigned accounts
    • Articulate the Tanium technology & value prop to a customer or prospect
    • Expected Light travel as required with potential for a surge to 25% on occasion

    Administrative Leadership:

    • Coordinate ESO/TAM staff involvement in, & locations of, onsite recruiting events for targeted and/or surge recruiting efforts
    • Ensure & maintain the technical fundamentals assessment curriculum used in the recruitment screening
    • Work with internal back-office supporting organizations in order to ensure resource based constraints are mitigated or escalated to meet demand & fulfill rapid on-boarding & placement of ESO staff
    • Understand, preserve, & further the Tanium TAM culture among the team you lead
    • Understand the knowledge, skills, abilities, strengths, & opportunities of each ESO staff member in the region
    • Leadership of a highly diverse team made of engineers, technical writers, & project managers to include
      • Ongoing one on one sessions for the purposes of performance review
      • Assessment & recommendation for the purposes of promotion, merit increase, etc.
      • Career planning, training focus & identification of weaknesses & planning to mitigate/overcome
    • Work with Finance business partners & ESO leadership to track & report against the P&L
    • Actively look for ways to improve process efficiencies & effectiveness
    • Ability to apply strategic thinking & demonstrate an understanding of requirements to execute
    • Ability to make decisions guided by policies, procedures & business plan with limited guidance
    • Deep, systematic problem-solving skills
    • Sustained record demonstrating initiative, motivation & strong work ethic with the ability to imbue others with these traits
    • Demonstrated dependability, team player, positive attitude & good attendance
    • Person of high ethics, integrity, honesty, & patience who provides an environment of safety & security for those in their charge
    • Demonstrated ability to work in a fast-paced, ever-changing environment

Were looking for someone with:

  • Education
    • BA/ BS or equivalent experience required
  • Experience
    • 10+ years of technical or professional services industry experience required
    • 5+ yearsof people management experience required
    • Naturally team-oriented with a mission-first attitude
    • Demonstrates the ability to lead a highly diverse team successfully
    • Demonstrates critical thinking skills
    • Demonstrates initiative & motivation
    • Excellent oral & written communication skills
    • Person of high ethics & integrity
    • Ability to work in a fast-paced, changing environment

About Tanium:

At Tanium, we empower the worlds largest organizations to manage & protect their mission-critical networks. Theres a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, & 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything & do anything across their computer networks with unparalleled scale.

We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing & win as a team.

Join our team at

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