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Vacasa // vacation rental management
 
Portland, OR    Posted: Wednesday, November 13, 2019
 
   
 
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JOB DETAILS
 

Why Vacasa

We started with just one home & an idea: to bring homeowners & renters together with smart technology & caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, & thrive in a rapid-growth environment.

Why Sales at Vacasa

If Vacasas incredible growth didnt make it obvious, were good at what we do. Were people people. We think on our feet, & respond with tailored solutions. Our team has the street smarts, ambition, & talent to turn every potential market into a Vacasa community.

What were looking for

The Homeowner Experience Specialist will be responsible for executing on homeowner conversion projects. The goal for this role will be to establish a trusting relationship between homeowners & Vacasa throughout any given integration project. This is a demanding role that requires both cross-team communication & a focus on a sales process. A successful team member will be self-starter who is able to balance integration project specific work with assisting other Integration team members with whatever tasks are needed to successfully integrate units & homeowners into the Vacasa system.

What you will do

  • Lead development of homeowner communication plans & execution of owner outreach
  • Conduct individual contract assessments
  • Assist integration team on unit inspection/creation, business continuity, reservations, etc
  • Educate homeowners on Vacasa services & convince homeowners that Vacasa is the best vacation rental management company for their home
  • Collaborate with VRMO on owner communication strategy, educate on Vacasa business practices
  • Manage contract upload & owner portal access
  • Work on individual projects to build team capacity: i.e. VRMO profiles
  • Collaborate with/train local team on owner relations
  • Collect data from homeowners
  • Collaborate with team to develop the voice of the homeowner
  • Handwritten thank you notes to owners

What were looking for

  • Experience leading change management initiatives
  • We work on projects in various time zones. The need to work outside of 9-5 business does occur in our work.
  • B2B sales/outbound call experience is preferred
  • Ability to handle difficult conversations with grace
  • Outstanding verbal & written communication skills
  • Excel ninja skills & the ability to manipulate data is a bonus!
  • Excellent organization skills
  • Innovation combined with the ability to observe & move with rapid change is essential
  • Up to 25% travel may be required

Measurement

  • Consistent homeowner communication activity in outreach metrics
  • Ability to improve win/loss ratio on Integration projects
  • Demonstrated leadership in Integration team efforts
  • Number of billable hours reported
  • Development of tools & processes for the Integration team
  • Ongoing willingness to assist other Integration team tasks
  • Demonstrated professional development efforts & results
  • Coachability & willingness to accept both positive & negative feedback
  • Demonstration of ability to accomplish tasks with increasing independence

What youll get

  • Health/dental/vision insurance100% coverage option
  • 401K retirement savings plan with up to a 6% company match
  • Vacation time
  • Paid sick leave & holidays
  • Career advancement opportunities
  • Employee discounts
  • All the equipment youll need to be successful
  • Great colleagues & culture
 
 
 
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