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Phreesia // customized patient intake for medical practices
Waterloo (Remote)    Posted: Friday, April 23, 2021
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Phreesia is looking for a Client Success Associate to join our team!

This role is responsible for helping to improve client utilization, retention, & overall client satisfaction. Client Success Associates work alongside Phreesia's experienced team of Client Success Managers to fully engage the client at all levels & execute specific initiatives designed to maximize business value for our clients.

We are looking for someone who is a strong problem solver, detail oriented, comfortable in a fast-paced environment, & has experience working with internal & external customers. This position will provide you with a strong foundation of skills & capabilities to grow your career in our client success stream.

What You'll Do:

  • Proactively engage clients to support & drive adoption & usage of specific products & features within the Phreesia solution, ensuring maximum business benefits for the client
  • Partner with client executives & key business leaders
  • Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services & Sales to address customer issues
  • Act as the Subject Matter Expert & product Super User for the existing client base, implement new add on features & products
  • Ensure overall satisfaction & engagement for Phreesia's clients
  • Proactively address client risks based on product usage trends & key performance indicators

What You'll Bring:

  • University degree required
  • Ability to work with customers to understand their needs & develop custom solutions
  • Superior leadership, influence, communication, interpersonal, & telephone skills
  • Ability to prioritize multiple demands in a fast-paced & dynamic environment
  • Skilled at anticipating & solving problems

Who We Are:

At Phreesia, were committed to helping healthcare organizations succeed in a fast-changing landscapeand we need smart, passionate people to help us do it. Our innovative SaaS platform offers our clients a suite of applications to manage the intake process, giving them the tools to engage patients, improve efficiency, optimize staffing & enhance clinical care.

Basically, what you do here matters, & hard work does not go unnoticed. Not only does Phreesia care about our clients, we also care about our employees. In fact, were a three-time winner of Modern Healthcare magazines Best Places to Work in Healthcare award. If youre interested in consistent feedback & recognition, defined career paths, & the opportunity to work with driven & engaged colleagues in a dynamic industry, this may be the right opportunity for you.

Benefits & Perks:

  • Remote working environment
  • Variety of health plan options, dental/ vision coverage, & short/long-term & life insurance plans
  • 401(k) savings plan (USA) or RRSP plan (Canada)
  • Employee Stock Purchase Plan
  • Unlimited vacation
  • Home office set-up stipend
  • Mobile phone stipends & Internet reimbursement
  • 100% paid parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Tuition & certification reimbursement, as well as other professional development opportunities

 We strive to provide a diverse & inclusive environment & are an equal opportunity employer.

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