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Casper is a sleep startup re-imagining the experience of purchasing a mattress.
 
New York City    Posted: Thursday, January 31, 2019
 
   
 
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JOB DETAILS
 

Looking for a job to get you out of bed?

At Casper, we believe that better sleep makes for better living. We design products & experiences to help you dream your way to a better life!

We are looking for a naturally charismatic leader with exceptional service & sales acumen to be General/Store Manager. You will drive the growth of Casper in your respective market. You will develop a customer centric environment & a consultative sales culture. You are passionate about people management & recognize that getting the best from your teams requires leading by example, active coaching & investing in their development. You have a practical sensibility when it comes to customer journey & excel in data-driven decision making.

About Casper:

Casper (casper.com) is a global sleep company that launched in 2014 with an obsessively engineered, outrageously comfortable mattress sold directly to consumers. Its critically acclaimed sleep surface was developed in-house, has a sleek design, & is delivered in a small, "how did they do that?"-sized box. The company is one of the fastest-growing consumer brands of all time, & its product line has expanded to include sheets, pillows, a matching foundation, & a dog mattress. Casper was named one of Fast Company's 50 Most Innovative Companies in 2017, & its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do...

The Business

  • Responsible for meeting/exceeding sales plans & increasing Caspers market penetration rate.
  • Work cross-functionally across the broader Casper organization
  • Drive continuous improvement & cross-pollinate to help set bar & inform fleet
  • Oversee Store P&L & achieve EBIDTA targets by managing payroll, other operating, visual & marketing expenses.
  • Oversee management & movement of inventory to minimize carrying costs, reduce cost of goods & improve store productivity.
  • Create business driving strategies & Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting & regular business reviews with leadership

The Customer

  • Create an engaging customer experience that focuses on building relationships through the connection & relation of our brand & brand values.
  • Evangelize the Casper mission of sleep & increase customer awareness
  • Protect & enhance the Casper omni channel customer journey.
  • Be the voice of the customer, ensuring insights & opportunities to improve brand, product & services are communicated back to the Casper organization

The Team

  • Recruit, retain & develop a unique talent pool through continuous daily networking & interviewing prospective candidates.
  • Develop, coach, & mentor a world class service-minded & high performing team.
  • Foster an inspiring environment of engagement & learning, empowering team members to realize their full potential.
  • Ensure that all training & development programs are implemented & monitored for success.
  • Perform annual performance evaluations for direct reports while overseeing the process for the entire store.
  • Maintain performance culture of ownership, continuous improvement & goal achievement.
  • Maintain safe working conditions & facilities maintenance.
  • Train & onboard new leaders
  • Build & promote strong collaborative relationships across the fleet & HQ.

Our dream candidate has

  • 8+ years in a Store Manager role at varied retailers (different products helpful), multi-brand experience, flagship experience, deft hand in all areas of retail operation
  • Exceptional leadership capabilities with a track record of attracting, developing, & motivating top talent, swiftly adapting to change, & leading others through the fast paced environments
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, & controlling expense.
  • Deep & demonstrated understanding of service excellence in a consumer environment.
  • Excellent communication skills with a knack for building consensus via influence.
  • The desire to work in a fast paced, entrepreneurial environment understands the importance of experimentation & iteration.
  • Gravitas + (in)aspirational leader
  • Fluency in Salesforce preferred
  • Ability to lift at least 50lb
  • Bachelors Degree or equivalent
  • Willing to relocate for growth opportunities
 
 
 
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