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Flexport // online customs brokerage & freight forwarding
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The opportunity:

The Flexport Technology team is getting started on building a robust platform to deliver flexible, reliable, & scalable solutions that connect consignees, shippers, freight forwarders, ports, carriers, & customs brokers to a single source of truth for global trade. We are constructing a digital view of trade networks, port information, carrier capacities, schedules & shipment activity. 

We are looking to hire a highly passionate, experienced, quantitative & creative leader to lead & grow the Customs & Financial Applications Product group. 

Youll be leading & managing a few product areas: starting with Customs, youll be exploring the product opportunity to support our unique fintech offerings that leverage the resources & data of Flexports platform for global trade. You will coach your team to become better at their craft & ensure they & their teams are delivering value to our users more quickly & more consistently than the competition. To be effective, youll need to be able to dive deep & learn quickly, work in a fast-paced team-driven environment, & communicate well with business & technical personnel. 

You will:

  • Leadership: Hire & develop product management teams. Inspire a broader team to achieve results. Exemplify, coach others on, & contribute to Flexport's values.
  • Strategy & Goals: Maintain a comprehensive understanding of Flexports overall & Technology strategy to identify & execute on opportunities to further transform the way teams work together. Establish a compelling team purpose that is aligned to overall organizational vision.
  • Prioritize, Unblock & Solve Real Problems: Guide & ensure that team prioritizes & creates product experiences that solve the users biggest pain points. Proactively remove roadblocks, pave the way for innovation & handle multiple competing priorities in a fast-paced environment.
  • Dive Deep: Dive deep into customer needs, develop & deliver solutions. Ready to roll your sleeves up, hands-on & get Involved when needed.
  • Cross-functional Collaboration: Work cross the technology organization & cross-functionally to ensure an excellent end-to-end customer experience.
  • Coaching: Provide career coaching to Product Managers, including correcting courses when identifying disconnects in vision & providing appropriate level of guidance to managers & team members.
  • Define Metrics & Goals: Define metrics & lead the team to organize, structure, & make it consumable so that we can offer customers unprecedented benefits & insights.

You should have:

  • 15+ years of industry experience
  • 8+ years of managing product managers
  • 4+ years of managing managers
  • A seasoned strategist, analyst, & product-minded thinker.
  • Experience driving complex projects or programs with several competing stakeholders.
  • Proven leadership skills, ability to manage up & drive consensus among stakeholders.
  • Excellent communication & story-telling skills. Skilled at written & verbal communications.
  • Cross functional collaboration & negotiation skills. You know how to influence people to get things done across any job function.
  • Experience synthesizing & presenting complex information to senior leadership in writing & verbally.
  • Excellent eye for detail & demonstrated obsession with building great user experiences.
  • Comfort with ambiguity & changes. An ability to navigate them successfully with limited guardrails in an ever-changing & often undefined environment
  • Experienced at hiring & at managing out underperformance.
  • Excellent at caring personally for team members & providing candid real-time feedback.
  • Comfort in a startup like environment & can operate independently to build & execute new products
  • Commitment & energy to go above & beyond when needed
  • Focus on understanding opportunities & using data to deliver results 
  • An ability to deep dive customer needs, developing & delivering solutions

About Flexport:

At Flexport, we believe global trade can move the human race forward. Thats why its our mission to make it easy & accessible for everyone. Were shaping the future of a $8.6T industry with solutions powered by innovative technology & exceptional people. Today, companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, were experiencing record growth & are proud to have the support of the best investors in the game who believe in our mission, solutions & people. Ready to tackle global challenges that impact business, society, & the environment? Come join us.

Worried about not having any logistics experience?

Dont be! Our mission is to make global trade easy for everyone. Thats why its important to bring people from diverse backgrounds & experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. Thats why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated & engaged workforce. That is why Flexport is committed to creating & nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical & mental disability, health status, marital & family status, sexual orientation, gender identity & expression, military & veteran status, & any other characteristic protected by applicable law.

To learn more about what our tech teams have been up to, head to the Engineering Blog.

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