Twitch Customer Support is passionate about solving issues for all of Twitch's community members. We are looking for exceptionally talented, bright, & driven people. In alignment with Amazon's customer obsession philosophy we are bolstering our Customer Support team to provide world class service to all of our community members, whether they be creators, customers, developers, or viewers.
We are looking for a Customer Support Representative to join our growing team in either our San Francisco, London, or Irvine office. As a CSR on the Twitch Support team, you will need a broad skill set to be successful. Not only will you be directly responsible for supporting the wide variety of Twitch users, while ensuring they have the best possible experience, but you will also spend time working with product & engineering teams to share customer feedback & insights to help us build the best possible platform & services for our community.
As a CSR, you will review & resolve support requests utilizing a variety of software tools to navigate user accounts, research & review policies, as well as communicate effective solutions to our community in a fun & dynamic environment. Twitch has a positive, diverse, & supportive culture- Our global team is constantly iterating, solving problems, & working together to empower people around the world to better the Twitch community & connect in meaningful ways.