Investigator, Trust & Safety
In order to provide our users with the most relevant & helpful information for their travels, it is vital to detect & prevent fraudulent or otherwise biased content from being published to our site. This is no small task, as we receive over 250 submissions a minute! To safeguard the integrity of content published to our site, TripAdvisor is seeking candidates to join our Trust & Safety team as an Investigator.
This role is aimed at individuals who have experience in the world of content fraud or similar investigative roles. Working alongside the rest of our Investigations team in addition to our Legal, Public Relations, & Engineering teams, Investigators are an integral part of our continuing efforts to ensure that TripAdvisor provides only the best-unbiased content to visitors to our site.
Why this job is excellent
Staying one-step ahead of fraudsters requires forethought, dynamic problem-solving abilities, & passion. Combine that with our cutting-edge anti-fraud technology & tried-and-true investigative techniques & youll quickly discover how our team continues to be impactful & successful in connecting the dots, monitoring suspicious account behaviour, & following up on leads from our large, global team in order to keep TripAdvisor the best source for traveller information on the internet.
What you will do
- Take initiative to prevent, detect, & remove biased & fraudulent content from the site through consistent decision-making on high-risk content
Conduct & perform a variety of investigation types to identify risk & exposure
Act as a self-starter in the identification & classification of high-risk user-generated reviews, members, & properties via the use of social media & digital forensics investigations
Leverage knowledge of existing patterns of fraudulent behaviour to enhance TripAdvisors fraud detection system, backing up your suggestions with data analysis & a particular focus on ways to automate actions
Identify & implement new rules & filters that prevent biased content from ever being posted to our site
Address escalated issues from our global team, take decisive actions, & thoroughly document your findings
Liaise with multiple teams including Public Relations, Legal, & Engineering on particular cases & projects
Correspond with & educate property owners & users around our fraud policies
Develop & maintain training documentation to facilitate the adoption of effective & consistent policies & procedures across our global team
Drive execution of projects & product ideas to increase the efficiency of tools, enhance automation, & improve quality using relevant metrics
Identify, quantify, & articulate impact & resolutions of bugs & other improvements
Use SQL queries to track key metrics, analyze content trends, & proactively surface suspicious content for further inspection
Mentor & train Investigations team members
What you will bring to the team
- 4+ years of relevant professional experience
University degree or equivalent experience required
Fluency in English required plus fluency in Italian
Strong attention to detail with excellent time management, prioritization & multitasking skills
Sound judgment with the capacity to resolve complex problems & make decisions based on potential impact to the business
Strong communication skills & a talent for collaboration across a global team at all levels of the company
Ability to work independently, with little oversight
A passion for innovation with the ability to proactively drive projects both individually & with your colleagues
Flexibility & adaptability, particularly in a changing, fast-paced, & often ambiguous work environment
Results-oriented, with ability to use feedback & metrics to improve future performance
Strong execution skills with a focus on speed & efficiency of results
A deep understanding of KPIs & how theyre used to improve team performance
Experience with SQL and/or business intelligence tools, such as Tableau, strongly preferred.