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The Customer Success Specialist will be an expert at usage of CarGurus tools, & will foster each account to resolve technical support issues, billing queries, analysis & demonstrating the use of the CarGurus tools as well as, will play an essential part in establishing & maintaining a relationship with each dealer client. This role is perfect for someone who likes to bring ideas to the table & is great at communicating with internal & external partners. 

What You'll Do:

   Resolving issues, cases & queries daily over phone, email & Salesforce
   Read data to identify trends, patterns & opportunities where necessary 
   Identifying selling opportunities for the commercial teams
   Support sales teams by offering data & assisting on calls
   Performing various duties as needed this role wears many hats!
   Working cross-functionally & multi-tasking as required
   Continuously work towards improving processes & procedures in the team & beyond

Who You Are:

   1-3 years of customer success experience
   Outstanding communication & listening ability
   Strong customer focus & ability to multitask over multiple communication channels (phone/email)
   Proficiency in MS Office
   Proficiency with Salesforce would be a plus
   Good organisational skills
   Somebody who likes to solve issues & doesnt mind having to research & learn independently 
   Ability to collaborate & act as liaison with other departments such as sales, account management, business development & marketing, among others.

We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal & professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts & government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders discretion; we encourage you to discuss your questions & needs during the interview process.

All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees & their families, our customers & visitors, & the community at large.


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