Founded in 2010, CLEARs mission is to create frictionless experiences. With more than 10 million members & hundreds of partners across the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, & more seamless. Since day one, CLEAR has been committed to privacy done right. Members are always in control of their own information, & we never sell member data.

CLEAR is looking for a Strategic Operations Analyst, supporting operational leadership across verticals to provide objective decision making, balancing business strategy & member/employee experience with a focus on Member Care. The ideal candidate leverages data analytics, leadership, teamwork, & process improvement techniques as an internal consultant with a strong passion for service excellence.

What You Will Do:

• Identify drivers of financial & operating performance within Member Care specific to operational improvement, case resolution efficiency, case volume reductions, & asset/resource productivity growth
• Use data analytics to identify & reduce friction points to create a consistent CLEAR experience across the network
• Lead field studies, observations, data collection, & brainstorming sessions
• Present recommendations & findings to leadership across the organization while ensuring effective communication of analytical information to non-technical audiences
• Partner across a variety of cross-functional teams such as Airport Operations, Finance, Experience Optimization, Technology, Marketing, & Sports/Event Operations

Who You Are:

• 1-2 years of work experience in project management, operations, and/or leadership in a consumer facing sector (i.e. hospitality, travel, retail, etc.)
• Understanding of/experience in a technical field (i.e. Industrial Engineering, Operations Research, Applied Mathematics, Statistics, or equivalent)
• Strong conceptual, analytical, technical, & problem solving skills with specific experience in statistical modeling (Excel & data visualization experience preferred)
• Experience with capacity/demand analysis, forecast modeling, conducting field studies, & data collection
• Knowledge in workforce management, planning, & optimization preferred
• Ability to build key relationships & influence across the organization
• Professional demeanor- excellent verbal & written communication skills & comfortable communicating analytical information to non-technical audiences
• Indefatigability with continuous improvement mindset, comfort working in a fast paced environment, & willingness to assist beyond your normal day-to-day responsibilities