When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges & an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 6 years ago & finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 6 years & we operate in 14 countries with over 60,000 riders who deliver orders from 80,000 restaurants in over 500 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines & restaurants, turning cooking from a chore to a choice, & giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants & consumers. We operate one of the most complex three sided marketplaces in the world & we do this in real time. Millions of customers & thousands of restaurants & riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
The communications & policy team is a vital part of the business. It is this teams job to effectively communicate the positive impact Deliveroo is having for customers, restaurants & riders, by offering the flexible on demand work people want & bringing world-leading food to people when & where they want it.
Working in corporate communications in Deliveroo means being involved early in decisions regarding policy & operational matters. Communications is not about producing a press release once decisions are made but rather about helping the business gets its proposition right, for consumers, riders & all stakeholders, & about coming up with proactive positive ideas to tell Deliveroos story.
The role will help to shape the global communications strategy & implement that strategy in France. The role leads on all corporate-related media communications in France, reporting on a daily basis to the global Director of Communications in HQ & working closely with the General Manager for France, as well as the Head of Public Affairs & the Operations & Commercial Directors.
The role involves being the lead on all reactive media for France, as well as planning & delivering proactive interventions each month, managing an external communications agency, & advising the company on the communication implications of policy & operational decisions. The role will be central to the positioning of Deliveroo in Frances media market.
The role will be part of determining how Deliveroo leads the technology sector in engaging with issues such as the future of work, how people feel about the growing role of algorithms, the future of the high street & the food sector & automation these are all present & Deliveroo intends to play a positive & leading role in the debate.
Essential ingredients for the right candidate for the Head of Corporate Communications role will be:
- An appetite for work. The hyper pace of Deliveroos business & the development of its issues means this is a full on job.
- An enthusiasm for up to the minute, difficult media issues. This includes a desire to pick up the phone to journalists & to form strong relationships with them. Business editors, political journalists & tech correspondents are all highly relevant.
- Excellent, thoughtful judgement.
- Experience in crisis communications.
- A proactive attitude & a desire to learn about & help make decisions right across the business, from commercial & operational decisions to HR policies.
- A genuine desire to help others in a collaborative way, in a fast-growing business.
- An excitement which comes from being at the cutting edge of new developments in the global economy & working for a market leader which is expanding at record pace.
- A strong understanding of the political context in France & good pre-existing relationships with journalists.
- A good understanding of the complexity of policy & societal issues which Deliveroo may be involved in, & a desire to shape the debate with Deliveroos work.
- Fluent English.
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, were always looking for new ideas & were very transparent about the decisions we make & why we make them.
There are so many questions we need to answer & plenty more we havent even encountered. How do data & technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - & there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth & personal impact is enormous.
Benefits & Diversity
At Deliveroo we know that people are the heart of the business & we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away & relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners & because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed & able to share in the companys success.
We believe a great workplace is one that represents the world we live in & how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food & a desire to be part of one of the fastest growing start-ups around.