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CLEAR // biometric identity platform
Chicago, Illinois, United States    Posted: Thursday, February 06, 2020
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CLEAR makes life easier & more secure by using biometrics your fingerprints, eyes & face to confirm that you are you, & keep you moving. Imagine a world where you can do virtually everything you need to breeze through the airport, buy a beer at the game, check-in at the doctors office, access your office building, & more without ever pulling out your wallet or phone. Now in 45+ airports & other venues nationwide, you are your ID, credit card, ticket, reservation & more with CLEAR.

Were defining & leading an entirely new industry, moving quickly with data-informed decisions, obsessing over our customers, & investing in great people to lead the way. Recently named on CNBCs Disruptor 50 List & winner of the SXSW Interactive Innovation Award, were working tirelessly to create frictionless customer experiences for our 3+ million members across the country.

We're seeking a VP, Operations lead our rapidly growing central markets. Reporting into the EVP of Operations,this position will drive & uphold operational & customer service excellence. This is a fast-paced, hands-on, & exciting role that requires a can-do person who can work with both autonomy & efficiency.

What You Will Do:

  • Own the day-to-day operations at our airports & venues.
  • Champion the company culture, ethics, & values throughout the field organization
  • Ensure delivery of frictionless member experience
  • Deliver on KPIs including member satisfaction (Net Promoter Score), sales (Clear Happiness), & people (Employee satisfaction/E-NPS)
  • Manage a team of Regional Directors Coach & counsel, conduct performance & salary reviews, resolve problems, provide clear & open communications, discipline & terminate as appropriate
  • Oversee Workforce Planning for optimal operational & labor efficiency.
  • Recruit, develop, train & retain talent throughout the field operations organization

Who You Are:

  • Operations leader with 10+ years experience, including leadership of geographically disparate teams
  • P&L Management experience including Forecasting & Optimization Experience Experience with NPS & E-NPS (best places to work)
  • Strong personal credibility to build trusted relationships with senior business leaders & frontline staff alike
  • Highly collaborative & a superior communicator
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