Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
Our Feedback Management team is responsible for helping companies engage with customers in increasingly intelligent & personal ways. A BILLION+ consumers provide feedback on their experiences through the platform we've built. Over the years, we've defined & validated the market, resulting in the acquisition of the who's who of customers - Four Seasons, Bank of America, GE, The LEGO Group, Wells Fargo, Department of Veterans Affairs, & many more.
We are looking for a talented, technical & analytical product manager to drive vision, innovation & scale for how we converse with & collect feedback from customers, through surveys, emails & other distribution channels. You'll focus on the systems of engagement that allow Medallia to collect data on billions of customer interactions.