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Visa // credit cards
   Posted: Tuesday, July 09, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

This position is for a Program Coordinator who will be a member of Visa's Legal Operations team. This role is operations focused & will include assisting with all aspects of legal e-billing, vendor engagement & on-boarding, maintaining legal systems, & records management.

Responsibilities include, but not limited to:

  • Meeting with stakeholders in the department to gather functional & non-functional requirements and, translating those requirements to technical requirements for Corporate IT

  • Implementing legal systems for the department & working closely with technology business partners to address technical & security issues

  • Providing user support for legal systems, as well as developing & maintaining training materials for those systems

  • Assisting with user access controls & audits of legal systems, including processing requests for password resets, creating user accounts, maintaining licenses, & quarterly audits & validations.

  • Working closely with Legal Records to maintain the department's document repository, & responding to records requests from attorneys & business clients

  • Partnering with Legal Finance to maintain the e-billing system, process wire payments, investigate invoice issues, manage timekeeper rate sheet, on-board vendors, & other e-billing system tasks.

  • Assisting the Records Management team with off-site storage services, including responding to off-site storage inquiries & retrieval requests, monthly billing reconciliation, annual clean-up days, & other activities that may arise from time-to-time.

  • Assisting with various department projects as needed



  • BA or BS required

  • 5 years of relevant & progressive experience. Previous experience working for a law firm or corporate legal department a plus

Preferred Qualifications

  • Experienced gathering functional/non-functional requirements

  • Experience working with & implementing legal systems, such as e-billing, legal hold, entity management, document management, etc.

  • Program or Project Management experience preferred

  • Strong people skills with proven ability to communicate with internal & external stakeholders at all levels of management, in a manner that builds, maintains & enhances a positive working relationship

  • Ability to work in a fast-paced environment & staying focused when deadlines & priorities change

  • Proficient with Microsoft Office Suite & Windows platform

  • Self-starter who can work independently with limited supervision

  • Superior problem solving & writing skills

Additional Information

Work Hours:

  • Incumbent must make themselves available during core business hours

Travel Requirements:

  • This position requires no travel

Mental/Physical Requirements:

  • This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.

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