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WorldRemit // digital money transfer service
London    Posted: Thursday, June 06, 2019
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Role Overview:

The role is responsible for the management of the Loss Prevention & Transaction Monitoring teams, Fraud prevention, Chargeback management, Fraud training, providing oversight reports to the Loss Prevention Committee & ensuring effective Fraud reporting & controls. This is a hands-on role that will have a significant impact our business & customers


  • You'll be responsible for global fraud prevention at WorldRemit
  • Youll determine strategic working objectives, identify gaps, evaluate, recommend & execute to achieve strategic priorities.
  • You'll train & lead a group of dedicated transaction monitoring specialists who have a high level of accuracy: knowing what questions to ask & when to ask them, always balancing fraud prevention with customer experience.
  • Through building up this team of analysts & specialists, you'll be able to focus on oversight of their performance & long-term strategy on how to deal with suspected fraudsters.
  • Youll strategise & deliver overhauling the transaction reviews to give legitimate customers a better experience & make more confident cancellation decisions.
  • You'll work closely with our Fraud product manager to develop our fraud prevention models through a tight feedback loop.
  • Youll more sophisticated controls & develop workflows for how to better handle suspected fraudulent cases.
  • You'll be responsible for ensuring your team respond to chargebacks in a timely fashion.
  • You'll cultivate a data-led approach to fraud prevention, creating transparent reporting of fraud activity to key stakeholders across the business
  • Youll chair the Loss Prevention Committee & ensure good governance, control & transparency of our Fraud Prevention activities

Required Skills & Experience:

  • Graduate degree or compensating experience in fraud prevention management role.
  • Highly analytical & experienced people manager
  • Experience in card fraud strategy management, fraud data analytics and/or fraud operations.
  • Experience with marketplaces, money transmission services or other relevant area.
  • Excellent understanding of credit / debit card processing in an e-commerce environment.
  • Excellent understanding of bank transfer processing in an e-commerce environment.
  • Thorough understanding of fraud, identity theft, protecting vulnerable customers
  • Team player adaptable to fast-paced & changing environment.
  • Ability to manage tight processes with accuracy & attention to detail.
  • Sense of urgency necessary to ensure customer transactions are reviewed promptly.
  • Ability to dive into the details & develop greater understanding of how customer electronic footprint is used in the transaction monitoring & decision matrices.
  • Highly disciplined person, self-motivated, & delivery focused.
  • Excellent communication skills both verbal & written.
  • Excellent time management skills to balance out prioritizing high risk situations without significantly damaging business as usual tasks that are time sensitive.
  • Proficient in MS Office & Data Analysis Tools
  • Ability to travel internationally to support the business.
  • Previous experience with North American or World Visa & Master Card programs, ACH, POLI, or Sofort.
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