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Peloton // connected indoor fitness cycles
New York City    Posted: Tuesday, April 28, 2020
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Peloton is looking for a senior leader to define & execute on a vision to create a world class operations team for Enterprise Systems. The result will ensure we consistently, reliably, & effortlessly deliver best-in-class experiences to customers & our internal teams. Your primary responsibilities include providing effective monitoring & incident management for multiple global business services. You will also define & roll out processes & frameworks for change management, problem management, environment management that work across Enterprise Systems & the broader Peloton technology team. You will then work with our peers & stakeholders to gain alignment & adoption.

As a key leader within Enterprise Systems, you will work with your peers to define a service catalog, define service level indicators, & automate reporting against these over time. You take a risk-based approach, & put in the lightest possible solutions. You will help us find problems before our customers do while scaling our operations.

The successful candidate will have a mix of excellent technical, analytical, program management, & communications skills. You are a strong, acknowledged leader, an empathic listener, & you can explain complex ideas to C-level audiences using plain English. You have worked for a large enterprise, & you want to mature Pelotons thinking & execution. You have been responsible for an operations team running a global, 24x7 service. You are very collaborative, thrive when solving hard problems, & move effortlessly across organizational boundaries.

Director, Enterprise Operations Responsibilities:

  • Build the long term strategic roadmap for the Enterprise Systems Operations architecture in line with business priorities & objectives
  • Mature our execution on basic operational processes including incident management, change management, problem management using the lightest touch possible.
  • Build out, manage & automate our pre-production environments, including regular refresh schedules for all supported platforms
  • Build out & manage a global team of operations staff
  • Create proactive alerting systems to ensure rapid detection & response to production issues
  • Create effective communication channels & protocols for creating the right level of awareness across Peloton
  • Identify strategies for resolving & preferably avoiding unintended consequences introduced by complex development & business process re-engineering programs
  • Recommend approaches to make Pelotons business infrastructure more agile & responsive to changing business conditions. These approaches may include people & processes as well as technology.

Position Requirements:

  • 10+ years of enterprise operations experience including support of 24x7 systems
  • 5+ years of leadership experience of global teams
  • 5+ years working with SaaS applications
  • 3+ years of business systems analyst or engineering experience
  • 3+ years implementing monitoring, management, CI/CD platforms
  • Excellent communication, analytical, & project management skills


Founded in 2012, Peloton is a global interactive fitness platform that brings the energy & benefits of studio-style workouts to the convenience & comfort of home. We use technology & design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, & Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks & challenging the status quo by continuously innovating & improving. Our team is made up of passionate brand ambassadors, & we know that together, we go far.

Headquartered in New York City, with offices, warehouses & retail showrooms in the US, UK & Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 & Fast50, as well as TIME's Genius Companies. Visit to learn more about joining our team.

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