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Iora Health // primary care w/ focus on Medicare patients
 
Denver, CO    Posted: Wednesday, August 14, 2019
 
   
 
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About Iora Health

Iora Health is restoring humanity to healthcare by building a simple yet radically-different primary care model from scratch: we know each of our patients as true individuals, & proactively provide the unique combination of care, support, & inspiration they need to live their best life.

The Iora Health (www.iorahealth.com) model of health care changes everything payment, staffing, processes, IT systems, & culture. We have no status quo to defend, no arcane rules we must follow. We are a fast-paced, fresh-thinking, high-growth company building a better model of health care delivery.

Iora Health patients enjoy the benefits of improved access to care, non-office based encounters (e.g. phone, video chat, email, walking groups, etc.), an accessible & transparent medical record, & robust educational offerings. Iora Health practices offer smaller panel sizes, closer relationships between patients & care teams, no billing or coding, & the opportunity to lead systemic change in health care delivery while working with a true team.

Health Coach

The Health Coach is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic & acute care needs. Health Coaches engage patients & encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices & adopt lifelong healthy behaviors.

The Health Coachs primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients & their families.Health Coaches build relationships with patients in a clinical setting, learning the patients health goals while checking their vitals, engaging the patient in long-term lifestyle changes while helping them more immediately in sick visits, & actively listening to & supporting the patient, then coordinating a hospital or specialist service when necessary. Health Coaches work alongside medical providers, other health coaches & a behavioral health specialist in a collaborative, empathetic team to build these relationships.

Reporting to the Clinical Team Manager, Health Coaches take on specific clinical, coaching, & operational responsibilities:

CLINICAL

  • Actively engage a panel of patients & facilitate the implementation of their customized care plans

  • Greet patients & families in reception, bring them back to rooms, facilitate the creation of an agenda, & work with the patient to ensure a pragmatic care plan is established.

  • Implement a range of patient-centered skills including: capturing relevant information about the patients health & healthcare experience, taking vitals, collecting measurements, administering point-of-care testing, & performing standard screening assessments

  • Take responsibility (in partnership with providers) for the health of a population of patients & monitor & track whether those patients are up to date on preventive measures

  • Learn about the chronic health conditions that span the patient population

  • Provide patient education on chronic disease management on which the health coach will be trained

COACHING

  • Establish meaningful healing relationships with members & families

  • Learn to employ confidence-promoting techniques in patient communication & develop patient self-efficacy to better manage health

  • Communicate with patients by phone & email & invite in the physician when necessary.

  • Help patients understand their chronic conditions, why they matter, & how they can manage them

  • Coach patients using an action-planning model based on motivational interviewing techniques

  • Collaborate with other team members to facilitate group events & classes for patients

OPERATIONAL

  • Provide administrative support in order to assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, sharing or transferring information with the patients internal & external care team

  • Help to field incoming phone calls, handle front desk inquiries, ensure general upkeep of the clinical space, & participate broadly in the daily operations of a primary care practice

  • Learn core insurance benefits to ensure patients take full advantage of them & are well-connected with insurance specialists

  • Present on areas of interest/expertise in health & wellness to team members & patients

  • Contribute to open team forums on problems & process improvements by listening, sharing input & ideas, & enacting decisions & plans.

Essential Qualifications:

  • Experience in a service environment

  • Able to articulate Iora values in relation to service & performance

  • Interpersonal communication skills with exceptional listening abilities

  • Compassionate, kind, & open-minded

  • Teamwork experience

  • Written communication skills

  • Excited about joining a young organization transitioning from its start up phase to one with more structured processes

  • Some clinical experience is a plus, such as EMT, MA, CNA, or Phlebotomy certification
 
 
 
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