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Outreach // sales-focused enterprise communication platform
Seattle, WA    Posted: Wednesday, August 04, 2021
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The Role

Here at Outreach, we are passionate about creating an amazing experience for our customers through our best-in-class communication platform. Outreach is the leader in the Sales Engagement industry, & much of that is due to our unyielding focus on our customer's needs, motivations, & goals. We invest in our users by developing immersive experiences, providing incredible value, & creating deeply resonating value propositions. Every day we create, innovate, & improve workflows for customer-facing sales representatives that provide value in their key workflows: calling, emailing, & calendaring. To get it right, we challenge our assumptions of what we understand & work collaboratively to determine the best path to take. The role of the User Researcher is critical to our continued effort to deliver quality experiences & innovate for the future. As a User Researcher, you will be a key member of the UX team, working closely with Product Designers, User Researchers, Product Managers, Engineers, & other internal teams.

Our Vision of You  

You are an experienced researcher with amazing people & communication skills. You are also a hustler, an ombudsman, a tactician, & an amazing teammate. You are ready to tackle complex problems in a space that is still being defined. You are willing to take the initiative - drive value, be the voice of the customer, make tradeoffs under tight deadlines, & be creative with your approach to user research. You hunt for truth, you triangulate, & move quickly, all while having the support of your colleagues & team. Your curiosity, humility, & empathy make you a key component of our customer-obsessed mission. Bonus points: Sense of humor is greatly appreciated. :)

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