Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
As an Advanced Technical Services Architect, you will drive growth for Medallia by nailing & scaling the delivery of our latest technical offerings. You will lead initial implementations to deliver positive customer outcomes that lead to case studies & references that drive additional sales, & codify learnings into scaleable delivery methodologies that ensure Medallia's Professional Services team can replicate this success. The Advanced Technical Services team is a new team at Medallia, so we are seeking an entrepreneurial candidate to help define the team structure & offerings. This is the ideal opportunity for a self-starter who excels at bringing structure to ambiguity through effective cross-functional leadership & is passionate about enabling customers & colleagues.