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Medallia // customer experience management SaaS
Sales, Full Time    Remote, New York    Posted: Thursday, December 02, 2021
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Medallia is the pioneer & market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding & management of experience for candidates, customers, employees, patients, citizens & residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person & every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role
Our Global Sales Operations team focuses on driving our sales motions through end-to-end funnel insights & optimization, processes, systems, & analytics. As a leader, you will play a critical role in developing the strategy, capabilities, operational rigor & ensuring bottom line success for our sales team. Candidates should possess equal parts strategy & execution. You'll foster & empower a talented sales ops team, partner & align with key stakeholders throughout the organization to relentlessly drive revenue & accelerate growth. 

Be the strategic advisor to Sales & RevOps leadership to guide & execute on decisions about go-to-market needs, programs, & operational needs.
Obsess about our Sales Metrics & Conversion Rates: Diagnose & action on processes & tool improvements that lead to better outcomes: higher conversion rates, sales efficiency, & better customer experience. 
Enable sales to hit the numbers: Advise on comp design & implement best-in-class incentives to motivate our reps to overachieve sales targets. 
Deliver tools & projects that enable us & accelerate our growth: Inform pipeline management best practices, & metrics / analytics to enable sales productivity. 
Translate pain points into comprehensive business requirements & projects. Deeply understand our business drivers: Partner with our other RevOps team members, Finance team, & Marketing team to develop sales metrics & forecasts.
Build & lead a distributed & global team of analysts & strategists who drive growth with strategies informed by data & establish best in class global practices. 
Lead, develop, attract & hire outstanding talent at a global scale. 

About You
You have worked with fast paced, rapidly growing SaaS organizations & a broad spectrum of sales metrics, processes, & tools.
You are able to identify process improvements in all aspects of Sales Operations.
You bring a willingness to roll up your sleeves & build complex models.
You are a self-starter capable of driving business results without significant supervision & effective in dealing with ambiguity.
You are Customer focused. You know data is a powerful tool to grow any business & you're excited to help our customers transform their business in the same way.
You can be scrappy, move fast. You know insights often the most valuable if we act on them quickly.
You practice consistent pursuit of Operational Excellence.

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