A Technical Solutions Manager (TSM) partners with Customer Success Managers (CSM) & their customers to develop technical strategies & solutions that will enable customers to maximize the value they gain from the Domo platform.
A TSM develops & utilizes a deep understanding of all aspects of the Domo architecture to craft customized solutions for our customers outside-the-box problems.
- Identify technical risks to contract renewals & possible areas of expansion for Domo customers.
- Design solutions for the identified risks & opportunities.
- Guide the customer through the implementation of the designed solutions.
- Enable customers to successfully maintain solutions through training & working sessions.
- Interact with customers at all levels of the organizations.
- Maintain great customer service.
- Help customers understand the value of the Domo platform.
- Bachelor's Degree in Information Systems, Computer Science or related field or equivalent professional experience.
- Ability to translate business needs into technical solutions.
- 3+ years of experience working with relational databases.
- Expert-level ability to write & understand SQL (especially, MySQL & Redshift).
- Ability to skillfully communicate with both business & technical audiences.
- Ability to quickly develop expert-level understanding of complex software systems.
Nice to have:
- Business Intelligence/Visualization experience.
- Scripting experience (Python, R, Node, etc.)
- Web Development experience (JS, HTML, CSS, etc.)