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Domo // micro investing app
American Fork, Utah    Posted: Tuesday, October 29, 2019
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Position Summary:

A Technical Solutions Manager (TSM) partners with Customer Success Managers (CSM) & their customers to develop technical strategies & solutions that will enable customers to maximize the value they gain from the Domo platform.

A TSM develops & utilizes a deep understanding of all aspects of the Domo architecture to craft customized solutions for our customers outside-the-box problems.

Key responsibilities:

  • Identify technical risks to contract renewals & possible areas of expansion for Domo customers.
  • Design solutions for the identified risks & opportunities.
  • Guide the customer through the implementation of the designed solutions.
  • Enable customers to successfully maintain solutions through training & working sessions.
  • Interact with customers at all levels of the organizations.
  • Maintain great customer service.
  • Help customers understand the value of the Domo platform.

Job Requirements:

  • Bachelor's Degree in Information Systems, Computer Science or related field or equivalent professional experience.
  • Ability to translate business needs into technical solutions.
  • 3+ years of experience working with relational databases.
  • Expert-level ability to write & understand SQL (especially, MySQL & Redshift).
  • Ability to skillfully communicate with both business & technical audiences.
  • Ability to quickly develop expert-level understanding of complex software systems.

Nice to have:

  • Business Intelligence/Visualization experience.
  • Scripting experience (Python, R, Node, etc.)
  • Web Development experience (JS, HTML, CSS, etc.)
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