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Medallia // customer experience management SaaS
Marketing, Full Time    Remote, United States    Posted: Thursday, July 30, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Medallia Technical Support Team is an organization devoted to creating world class support experiences while also driving transformative employee experiences. We believe our greatest asset is our people & that feeling comfortable & excited in bringing your whole self to work is paramount. 

The Technical Support Team is seeking to hire a Communications Manager dedicated to helping us establish a world class communications program with experience handling both internal & external business communication. This position is perfect for someone who enjoys driving customer engagement, running communication campaigns, & directly interacting with customers & partners. The ideal candidate will have experience running communication campaigns & programs while working closely with cross-functional teams, business stakeholders, & subject matter experts. Tasks & responsibilities include developing engagement & release readiness campaigns within communities, leading webinars & other virtual events, & creating & deploying programs to drive community engagement. 
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