Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Were seeking a Service Manager to join our Operations team. The Service Manager will report directly to the General Manager.

What Youll Do:

The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation & high-quality products & service levels. He/she is expected to share ideas to promote business; reduce employee turnover; maintain revenue & payroll budgets; & meet budgeted productivity while keeping quality consistently high.

• Supervise & set up the service of culinary in a quick & efficient manner to participants & ensure that it follows The Program Execution Order
• Supervise the service team & support staff including setup, utilities, maintenance, & security
• Coordinate culinary service between the culinary team & service team
• Keep culinary informed of accurate counts
• Review menu/service with production & culinary teams
• Enforce all rules & regulations & ability to carry out all safety & emergency programs
• Monitor all beverage consumption
• Follow all health & safety regulations & ensure sanitation & cleanliness of service areas

What We Look For: 

• Minimum of 2 or more years of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, & different service types
• Knowledge of food & beverage preparation techniques, health department rules & regulations, liquor laws & regulations
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front & back of the site
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic & discreet manner
• Adhere to basic hygiene procedures & grooming standards
• Flexible & long hours sometimes required
• Move, lift, carry, push, pull, & place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead & below the knees, including bending, twisting, pulling, & stooping. Stand, sit, or walk for an extended period of time

Compensation:

Base Salary:

Salary Min: $70k  Salary Max: $75k

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is the leading provider of premium meeting & workday experiences with a global network of venues & flexible office locations. Combining design, technology, & hospitality to elevate todays modern work experience, Convene creates the spaces & experiences that help teams succeed. With Studio, an all-in-one solution for digitally-enabled events, & 23 locations across the U.S. & London including meeting spaces & flexible workplaces, Convene creates your best day at work, wherever it happens. The company has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge 
• 401K plan with company matching
• Professional development support 
• Access to healthy meals & snacks at work (when in the office) 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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