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Squarespace // creative tools for designing websites
 
Sales, Full Time    Chicago, IL    Posted: Thursday, September 01, 2022
 
   
 
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JOB DETAILS
 

The Gig

The Tock Account Management team is looking for an Associate Account Manager! As an Associate Account Manager, you will help to support our Account Management team through the software implementation process, client relationships, performance analysis & customer success on Tock's platform. You are detail oriented, express excellent communication skills & have the ability to problem solve in a fast-paced environment.

You will report directly to the Senior Account Manager & this will be a hybrid role be based in Chicago.

You'll Get To

  • Help with multiple implementations, while maintaining deliverables
  • Develop new customer project plans & keeping them updated
  • Partner with Account Managers on customer calls & follow-up
  • Help transition customers from implementation to launch
  • Monitor customer success, identify any risks, & present solutions
  • Investigate & resolve issues
  • Conduct periodic client satisfaction follow-ups

Who We're Looking For

  • Bachelor's Degree
  • 1+ years of account management/customer service in SaaS or B2B software
  • Experience analyzing data & presenting results
  • You have a high level of professionalism
  • Experience using Salesforce

Benefits & Perks

  • Health insurance with 100% premium covered for you & your dependent children
  • Flexible vacation & paid time off
  • Equity plan for all employees
  • 401k with employer match
  • Paid parental leave
  • Fertility & adoption benefits
  • Education reimbursement
  • Commuter benefit in the form of pretax (US)
  • Employee Assistance Program
  • Charitable donation match

Tock's Growth

  • Awarded Fast Company's "Most Innovative Companies" in 2021
  • Awarded Built In's "Best Places to Work" in 2020, 2021, & 2022
  • Awarded America's Hottest Brands of 2020 by AdAge
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Named one of 2019's 50 Startups to Watch
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, & more

About Tock

Tock is the all-in-one system for reservations, takeout, delivery, & events. We are changing the way restaurants, wineries, & culinary event organizers run their business & how guests explore, discover, & book at these places all around the globe.

About Squarespace

Squarespace is a leading all-in-one website building & ecommerce platform that enables millions to build a brand & transact with their customers in an impactful & beautiful online presence. Our suite of products enables anyone at any stage of their journey to manage their projects & businesses through websites, domains, ecommerce, marketing tools, & scheduling, along with tools for managing a social media presence with Unfold & hospitality business management via Tock. Squarespace democratizes access to best-in-class design, helping our customers in approximately 200 countries & territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California & Chicago, Illinois. For more information, visit www.squarespace.com.

Our Commitment

Not only do we embrace & celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

 
 
 
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