We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, & experiences, so we can collectively revolutionize travel & together find the good out there.

We are looking for an Associate Sales Process Analyst to perform basic troubleshooting, configuration, setup, & updating of our sales systems applications. This position will play a pivotal role in helping our Sales Systems & Optimization team streamline & shorten the turnaround time of our support & request tickets in turn decreasing the downtime of our sales teams & driving productivity improvements.

What you will do:

• Investigate, problem solve & resolve requests from users of our systems & tools.  

• Partner with cross-functional teams (Sales / Rev Ops / Engineering) to resolve issues within our tools & systems

• Work with our Salesforce team to analyze, document & clean up processes & fields to ensure our systems run at peak performance

• Collaborate with the Sales Systems & Optimization team to identify issues that we can automate to improve efficiency to support the sales teams success

• Support other Sales Systems & Optimization efforts & projects as assigned

• Other core expectations as defined & requested by your direct supervisor/manager & sales leadership

Who you are

• Bachelor's degree in a business-related function

• Minimum 1 - 2 years of relevant work experience

• Salesforce or other CRM knowledge (certificates completion preferred)

• Detail-oriented, Strong organizational & multitasking skills

• Excellent problem-solving abilities

• Ability to adapt quickly & make an impact in a rapid-paced organization

• Ability to craft compelling narratives & articulate complicated insights to non-technical audiences

• Proficiency in working with Microsoft & Google Suite, Salesforce, Jira, & Tableau

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