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Peloton // connected indoor fitness cycles
Tainan, Taiwan    Posted: Thursday, March 05, 2020
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We are seeking a Manager, IT Operations for our Taiwan region, to be based out of our Tainan office. This individual will take the lead in managing & developing the IT operations function for Pelotons expanding engineering & manufacturing footprint in partnership with the Global IT Operations team which is based in the United States. It is critical to have an in-region Taiwan team that understands localized issues & possesses the operational know-how to facilitate Pelotons expansion activities. This role will have a significant impact on mitigating the significant logistical challenges, while driving higher efficiency as Pelotons Taiwanese base business operations.

Taiwan Regional IT Leadership

  • IT strategy, planning, design, & implementation for offices, labs, manufacturing facilities, & other locations across the region
  • Program management & oversight of regionally focused IT initiatives
  • Responsibility for providing support to regional technical operations
  • Partner closely with IT Leadership peers who manage infrastructure, security, service desk, ITSM, monitoring, change control, end user computing systems, & mobility, to deliver integrated solutions & services that provide world class operational performance
  • Participation with the global team in work groups & steering committees around the creation of standards & processes to maximize the efficiency of global IT operations, to include best practices, global technical standards, SLAs, escalation procedures, change control, & quality management
  • Ensure that the availability & responsiveness of the enterprise infrastructure meets the goals & requirements of the region.
  • Responsible for benchmarking, analyzing & making recommendations for performance & service improvements
  • Accountable for ensuring global standards, processes, management systems are followed by the regional personnel & extended vendor teams.
  • Creation of technology standards specific to international regions & integration of those standards into the larger company global standards
  • Hiring & management of top tier technical talent in the European region to support company objectives
  • Manage regional budgets & spend ensuring maximum value to cost ratio
  • Manage regional vendor relationships & performance to service level agreement, & contracts.
  • Travel 25% within Taiwan, largely Taipei & Taichung

Support geographic expansion

  • Participation in site selection from a construction, technology, & communications perspective
  • Development of technical requirements for new locations in conjunction with the Global engineering & support teams
  • Support of construction management activities based on locally available resources in new geographies
  • Deployment of technology systems to new sites

Additional responsibilities

  • Implementation of globally integrated localized support services
  • Support of R&D activities as required
  • Support of M&A activities as required


  • 10 years of progressively increasing responsibilities in Information Technology infrastructure experience, with 10 years operating Internationally
  • Demonstrated leadership & project/program management experience in major infrastructure areas including compute, storage, network, cloud, voice, wireless, remote access, cyber security, & facilities development
  • Working knowledge of technologies from Cisco, Palo Alto, Jamf, Microsoft Intune, Gsuite, Jira, & others.
  • Experience working within a global matrixed management organization
  • Strong organizational skills, multi-tasking capabilities, & excellent written & spoken communication skills. Proficiency in English required.
  • Bachelors degree in a related discipline or equivalent work experience.

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