IT Desktop Support Engineer

Department: Corporate IT

Reports To: Corporate IT Manager

Who we are

DoubleVerify is the leader in digital performance solutions, improving the impression quality & audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers & sellers by bringing transparency & accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery, & audience quality across campaigns to drive performance.

Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem that help build a better industry.

Overview

As the first-level contact for end-users needing support, it is paramount that you have a friendly, outgoing personality that interacts well & uses a proactive approach to alleviate end-user issues. Patience & a calm, collective can-do attitude is equally as important as troubleshooting a broken PC or Mac.

A typical day would be: providing laptop support, documenting work, & logging time using Jira.

Additionally, provisioning & deprovisioning company laptops & maintaining inventory in the asset system. Assigning, commenting, or responding to open issues in Jira and/or escalating said issues to other team members, as needed.

Troubleshooting hardware (e.g. PCs, macOS, printers, networking devices, etc.), operating systems, & application issues on site, over the phone, remotely, & when needed.

Provide technical assistance via any communication platform and/or remote control in design, installation, & support of hardware, software, & related services to the company employees.

What you will do

• Providing support & documenting work using Jira on a daily basis
• Working on the inventory system
• Hardware/software installations & upgrades as needed
• Assist in troubleshooting technical issues.
• Provision & deprovision company laptops & other IT equipment
• Provide technical support related to Mac/PC equipment.
• Diagnosing & Repairing Mac/PC equipment
• Prepare & configure end user desk setups
• Collaborate with Technology team members to ensure efficient operation of the organization's computing environment
• Liaise with third-party support & Mac/ PC equipment vendors

Who you are

• 2 yr Knowledge/experience with Windows & macOS Operating Systems
• Experience in supporting end-users on Mac & PC
• Knowledge of Windows 10 & MacOS Must!
• Able to work both independently & as a team
• Technical Orientation must!
• Fluent English must!