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Away // travel brand & luggage
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Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. In support of our mission, we are seeking a Quality Associate - Bags & Accessories to join our Quality team. Want to help us transform the travel experience? The ideal candidate will have had experience in quality assurance in bags or soft goods, continuous product improvement, & building quality processes. 

We believe in being intentional about our approach to modern work. Our hybrid model drives our commitment to fostering an environment that empowers, enables & supports our workforce to do their best work with in-person moments that matter. This role reports to the Senior Manager of Quality Assurance and will require a weekly in-office presence on Tuesdays & Thursdays. 

As a company that values diversity, equity, & inclusion, Away seeks individuals of all backgrounds & experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, & bias prevention initiatives, were building the cultural foundation that gives people the emotional & physical space to bring their authentic selves to work.

What youll do:

  • Coordinates material, packaging, & product testing according to standardized procedures as required to support product development, production, & continuous product improvement.

  • Provides data review of the laboratory results & interprets reports to non-technical functions.   

  • Monitors consumer complaint metrics & investigates customer quality issues & complaints, communicates directly with external & internal partners for solution.

  • Performs continuous quality analysis of uncommon material behavior or testing results

  • Writes QC testing reports, test methods and/or SOPs.

  • Applies statistical techniques to procure components samples & experiment design for product evaluation and/or troubleshooting.

  • Conducts & manages resolution of manufacturing deviations, root cause investigations, impact assessments & corrective action/preventive action as a Lead Investigator.

  • Drive permanent resolution of manufacturing issues & consumer issues caused by supplier defects.

  • Champion the use of quality tools, metrics & data to identify & drive quality improvement projects across all suppliers resulting in the overall improvement of the product & packaging.

  • Drives quality control validation process including companys quality system self- assessment, factory assessment of continuous improvement & annual report on product compliance.

  • Supports multiple aspects of compliance for the Quality System such as product safety, sustainability of product & packaging, social responsibility and/or as required.

Who you are:

  • Education: Bachelors degree of engineering, textile, or scientific discipline with a minimum of 2 years experience.

  • Dependable, detail oriented, organized & efficient, precise.

  • Knowledge of consumer product safety compliance such as EU/REACH, California Prop 65, Consumer Product Safety Improvement Act and/or global regulation.

  • Ability to follow written & verbal instructions with repeatable & accurate results.

  • Excellent written & verbal communication.

  • Strong analytical skills & ability to perform statistical analysis

  • Ability to deal effectively with time pressures, stress, & changing demands of job on a regular basis.

  • Able to travel internationally & domestically (up to 15%)

  • Team player with a "no task is too small" attitude

  • Enjoys working in a fast-paced & ever-changing environment

  • Passionate about transforming travel (but thats a given!)

Compensation Package:

Our salary ranges are based on paying competitively for our size & industry, & are one part of our total rewards program that also includes benefits, bonus, equity & various social & professional investment opportunities at Away. Pay decisions are based on a number of factors, including scope & qualifications for the role, experience level, skillset, & balancing internal equity relative to other Away employees. We expect the majority of the candidates who are offered roles at Away to fall healthily within the range based on these factors.

  • Salary Range: $69,000 - $72,000 annually
  • This role is eligible to participate in Aways Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company
  • Equity Grant: commensurate with level determined at the discretion of the company
  • Benefits Overview:
    • Medical, Dental & Vision insurance
    • Life & AD&D insurance
    • 401(k) with a company match
    • Flexible spending, health savings & commuter benefits
    • Paid Time Off (vacation, personal well being, volunteer, paid holidays, floating holidays, bereavement & jury duty)
    • Paid Parental Leave, Short & Long-term disability
    • Product stipends & recognition awards

About Away:

Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. The company launched in 2016 with one perfectly designed carry-on & has since expanded to offer an array of luggage & travel essentials built for the modern traveler. Headquartered in New York City, with teams in London & Toronto, Away currently ships products to over 35 countries around the world. Away has been named one of Fast Companys Worlds Most Innovative Companies & has been recognized on TIMEs list of Best Inventions. To learn more, visit

Youll love working at Away because:

  • We travel. We encourage you to take time to recharge outside of the office. Youll have generous PTO to explore new places & access to Away products to ensure your travels are seamless. 
  • Were not just employees. Were people. We deeply value the talent our team brings to the table, & believe that fair & equitable total rewards packages are part of our commitment to everyone who works here. We offer insurance coverage (health, vision, & dental), tax savings plans for retirement, dependent care, commuter benefits, generous & inclusive parental leave, & a stocked kitchen.
  • Well invest in your career. Our companys growing quickly, & well give you the opportunity to do the same. Youll have access to a number of professional development opportunities, as well as access to one-on-one professional coaching services, so we can support you as the company's needs evolve.
  • Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is, too. Through people-focused initiatives like our Employee Resource Groups, monthly cultural programming, our hybrid approach to ways of working, & our newly designed HQ that centers intentionality & collaboration, we're building the cultural foundation that gives people the emotional & physical space to bring their best selves to work.
  • And so much more! You can bring your dog to work. We organize ways to give back to our local communities.

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture & a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, & sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at

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