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The Senior Customer Success Manager is responsible for ensuring the success of a portfolio that includes some of Vimeos largest customers. As Success Managers, we bring Vimeo's innovations & capabilities to customers & match them to our customers' business goals, driving greater business value & executive alignment between Vimeo & the customer. You're a trusted advisor to our largest customers, providing best practice in areas such as adoption, business outcomes & feature usage. The end result is increased customer happiness, retention & growing Vimeos footprint!

What you'll do: 

  • Agree on business objectives & goals with customers to build measurable success plans to deliver return on investment
  • Accountable for customer & Vimeo stakeholders throughout the entire customer lifecycle
  • Act as an advisor offering proactive & prescriptive advice & practical solutions to partners
  • Advocate & act as the voice of customers within Salesforce
  • Execute on a customer business outcomes-driven strategy to ensure successful on-boarding, adoption, retention, renewal & expansion of your customer portfolio
  • Increase overall customer lifetime value through higher product adoption, usage, satisfaction & NPS scores
  • Interpret customer insights to drive change in product advocate on behalf of customer to product teams at Vimeo

Skills & knowledge you should possess: 

  • 4+ years of customer success experience, preferably within a SaaS, Media or Consulting organizations
  • Proven record of identifying customer needs & successfully implementing long-term technology solutions
  • Ability to multi-task across multiple projects & internal partners
  • Excellent interpersonal skills both with customers & within an organization
  • Consistent track record of defining & carrying out key performance indicators
  • Proactive interest to increase customer satisfaction & deepen customer relationships
  • Bachelor's degree required

Bonus points for: 

  • Knowledge of online video technologies or live streaming technologies

Location

This role will be based in one of our US Offices, preferably our New York HQ or Boston.

Vimeo (NASDAQ: VMEO) is the worlds leading all-in-one video software solution. Our platform enables any professional, team, & organization to unlock the power of video to create, collaborate & communicate. We proudly serve our growing community of over 260 million users from creatives to entrepreneurs to the worlds largest companies.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse & global community. Were proud to be an equal opportunity employer where diversity, equity, & inclusion is championed in how we build our products, develop our leaders, & strengthen our culture.

Learn more at www.vimeo.com

Learn more at www.vimeo.com/jobs

 
 
 
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