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Feather // furniture rental
New York City Warehouse    Posted: Saturday, September 07, 2019
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At Feather, our mission is to transform humanity's relationship with material goods to create a healthier & happier planet. Youll join a fast-paced, innovative team whose passion lies in delighting customers & helping people live lighter.

Our best-in-class logistics team is seeking a Delivery Lead to manage a truck & daily deliveries to our customers. You will be responsible for the customer experience, efficiency, & overall success of our home delivery function & will play a key role in the development & ongoing execution of Feathers operational excellence. Youll collaborate closely with the warehouse, logistics, & account management teams & will report to the Logistics Manager - Home Delivery.

What you'll be doing:

  • Collaborate with a team of fellow leads while providing a best-in-class experience to customers by working within brand guidelines, & contributing to the development of these guidelines
  • Take pride in being a brand ambassador with the unique responsibility of entering our customers homes & interacting with them in person
  • Work alongside & manage a contracted delivery associate during the day to assist in excelling in the difficult LAX metro landscape
  • Safely drive a Feather vehicle (16 non-CLD) to complete a pre-assigned route of 3-7 deliveries and/or pickups in a given day, including delivery via walk-up or service elevator, onsite assembly, & trash removal
  • Load the delivery vehicle each day with furniture for delivery to customers, taking responsibility for the condition of each piece
  • Collaborate with the LAX Warehouse Manager on a daily basis to develop policies & best practices within the market
  • Operate within our existing software stack to manage deliveries, damage reporting, customer communications, & more

What you need to be successful:

  • 2+ years in delivery operations
  • Experience working with furniture
  • Proven ability to succeed without direct supervision
  • A keen & sensitive eye for customer service & experience
  • A network you can call on to support you as we build out our team of trusted contractors
  • Deep knowledge of the complex logistical challenges associated with the LA market
  • Ability to lift & move heavy furniture with help from dollies & hand-trucks

Who you are:

  • Based in Los Angeles
  • Willing to work with contractors but without direct supervision, as our team is based in New York City
  • Excited about joining a small team & growing with Feather
  • Passionate about Feather's mission
  • Eligible to work in the United States

What youll get when joining Feather:

  • Competitive compensation
  • Generous health, vision, dental, & ancillary benefits
  • Flexible vacation & paid time off
  • A 50% discount on your own Feather subscription
  • Company sponsored lunch 3x a week
  • Ongoing education including skill building & certificate courses
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