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SeatGeek is a ticket search engine that makes finding tickets to live entertainment a cinch.
 
New York City    Posted: Friday, January 04, 2019
 
   
 
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JOB DETAILS
 

At SeatGeek, were creating a modern box office for teams, leagues, venues, & rightsholders that is completely differentiated from legacy ticketing providers. Providing best-in-class ticketing software is the first step & a critical part of that is providing best-in-class support for our software.

We're looking for a Client Support Specialist to provide SRO & SGO support to our SeatGeek Enterprise clients. This may include answering software related questions, coordinating on sale activities, & providing support for live events. The Client Support Specialist will work closely with the Strategic Partner Manager to ensure a positive experience for SeatGeek Enterprise clients.

Responsibilities & Duties:

  • Take ownership of ongoing support cases or tasks by communicating with clients, investigating ongoing issues, & providing a resolution
  • Coordinate pre-sale & on-sale activities for clients
  • Provide on-site support for live events as needed
  • Cross Functional collaboration with SeatGeek Product, CX, & SRO development teams to ensure prompt resolution to client issues
  • Provide a positive service experience to all SeatGeek Enterprise clients

Qualifications & Skills:

  • A strong knowledge of the SRO software
  • An exceptional problem solver with minimum 3 years of experience working with enterprise clients in a SaaS setting
  • An excellent communicator who keeps a positive attitude even on the most challenging situations
  • A critical thinker who loves to work in a fast-paced environment
  • Willing to travel up to 25% of the time
  • Knowledge & experience of the following is a plus: Live Events industry, MLS Activities, NFL Activities, Ticketing Industry, Ticket scanning, EMV Hardware, Ticket Printers, API based SaaS

Perks

 
 
 
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