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Company Description

BlaBlaCar is the global leader in long-distance carpooling. We're an innovative & fast-growing company building a unique community of 60+ million members to transform the way people travel across the world!

Job Description

Why joining us?

One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. By providing the best customer service, the team makes sure that our members have an enriching & trustworthy experience. The Community Relations Team is responsible for answering questions & requests in 30 different languages, every day & 7 days a week.

What you will directly contribute to:

  • Moderating member profiles & their content (vehicle pictures, trips, etc.)

  • Answering members' messages in a timely manner

  • Providing users with guidance & support through various channels (tickets, chat & phone) at high-quality level (we offer a 100% response service)

  • Overseeing the overall activity on our social media (Facebook, Twitter, etc.) & maintaining dynamics within the Brazilian, Portuguese & Mexican community

  • Gathering members' feedback & communicating it to the Tech Team

  • Reporting to the Associate Manager

  • Improving the overall member experience


What you will need to be successful

  • This is an entry level position in Customer Service: previous experiences, specially in customer service, are welcome but not required
  • Excellent proficiency in written & spoken Portuguese & English
  • Good knowledge in written & spoken Spanish a big plus
  • Proven ability to prioritize busy workloads

  • Sincere willingness to fairly balance our business & members' needs

  • Strong ability to work on his own while being dynamic & hardworking

  • Strong knowledge of the internet ecosystem

  • A prior experience using the service as a driver and/or a passenger would be a plus

  • Be humble, structured, organized, motivated by innovation & a relentless doer

  • Enjoy working as a team-player & learning from others

Additional Information

A few practical details about the role:

  • Start: Early March 2020

  • Location: Sao Paulo office + homeworking

  • Contract: CLT contract, 1 year (renewable)

  • Working hours: 40 hours per week, including 2-4days in the office + evenings andweekends from home

  • Compensation: According to the market & position

What we offer all of our employees:

  • A start-up spirit that fosters agility, teamwork & impact

  • An inspiring working environment including state-of-the-art office spaces

  • Free carpooling to live our value Be The Member

  • BlaBlaBreak which takes us all for an unforgettable weekend in France

  • Bi-Weekly BlaBlaTalks when we learn from each other

What is next?

If you are ready to join our exciting journey, please apply here: upload your resume in English (PDF format) & answer to our questions. You might have to answer a question in your mother tongue or in the language of the position you're applying for. Please note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application & profile fit our requirements, we will send you a first video test. Then, we will invite you for various interviews with our Community Relations Team.

BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

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