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boutique-quality eyewear retailer
Product, Full Time    New York City    Posted: Friday, March 15, 2019
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Warby Parker is on the lookout for a Senior Product Manager to own our bespoke enterprise resource planning (ERP) software that powers our company day in & day out. In this position, youll be responsible for creating world-class applications to support a range of functions, from supply chain & retail operations to insurance processing & customer experience. This highly collaborative role requires you to communicate regularly with business leaders & external partners, so that you can translate business needs & long-term strategy into the most effective product roadmaps. Overall, youll help create beautiful, seamlessly integrated experiences across our website, apps, & brick-and-mortar stores. Sound cool? Read on!

What youll do:

  • Manage Warby Parkers key business system (an ERP we call Springfield)
  • Manage at least two other Product Managers
  • Create product roadmaps based on our business objectives & metrics, then communicate your work broadly across the organization
  • Collaborate with department heads, individual contributors, subject matter experts, internal engineering teams, & external partners
  • Decide what we can build internally & what we can purchase off the shelf; drive our vendor selection
  • Mentor & coach other Product Managers, exemplifying what great leadership looks like
  • Identify, prioritize, & oversee back-office optimizations from ideation to delivery
  • Manage cross-functional projects while working proactively, thoughtfully, & deliberately
  • Demonstrate great charisma & a desire to help others
  • Optimize our interactions with external vendor systems
  • Generate ideas & strategies based on your understanding of current & future problems
  • Attend key meetings, including management off-sites, & interact with executives & department heads to discuss ideas in real time (e.g., roadmaps, risks, & work dependencies)

Who you are:

  • Backed by 8+ years of experience developing, defining, & growing multiple business systems (e.g., CRM, CMS, insurance, supply chain, merchandising), product lifecycle management systems, PO management systems, and/or ERP-related modules
  • A seasoned product manager who stands by an iterative, agile approach
  • An excellent communicator with strong presentation & collaboration skills
  • An empathetic team player whos comfortable being either a leader or a contributor on a variety of projects
  • Confident without an ego
  • An analytical thinker & decision-maker

Extra credit:

  • A working knowledge of health insurance claims processing, clearinghouses, & EDI
  • Experience with retail/eCommerce logistics, warehouses, or manufacturing
  • Employment at a company that has a significant consumer-facing element, like eCommerce

About us:

Warby Parker was founded in 2010 with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels & designing our frames in house, were able to offer insanely high-quality eyewear at decidedly non-insane prices (i.e., from $95 with prescription lensesa fraction of the going price!).

In the last eight years, weve grown to over 60 retail locations in the U.S. & Canada, opened our first optical lab in upstate New York, & launched two of our own iOS apps. And for three years running, Fast Company has named us one of the worlds most innovative companies.

We also hold ourselves to the highest standards of social & environmental responsibility. This means lots of different things, like operating carbon-neutrally & distributing a pair of glasses to someone in need for every pair we sell. (Were big believers that businesses can scale & be profitable while doing good in the world.)

Of course, all work & no play makes an extremely dull office, & no one likes an extremely dull office. (We sure dont.) As an employee at Warby Parker, you can look forward to company outings, guest speakers, volunteering opportunities, & other brain- (and/or taste-bud-) stimulating activities. It also doesnt hurt that our team is just great company.

Some benefits & perks of working at Warby Parker:

  • Health, vision, & dental insurance
  • Flexible My Time vacation policy
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • A health-and-wellness stipend
  • Free eyewear (plus discounts for friends & family)
  • And more (just ask!)
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