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Medallia // customer experience management SaaS
Product, Full Time    Remote, United States    Posted: Tuesday, July 14, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Role
The Product Marketing team ensures that Medallia is at the forefront of Experience Management, that our solutions are differentiated, & we have a winning go to market strategy. Reporting to the Sr. Director of Industry & Solutions Marketing, the Director of Industry/Solutions Product Marketing will oversee Medallia's vision, messaging, content creation, go-to-market strategy & sales enablement into key industries/verticals segments.
In this role, you'll own the GTM vision/strategy for 1 to 2 industries plus lead a small team of high-performing product marketers focused on building & developing Medallia's market presence & product adoption across industries & solutions. You will work cross-functionally & interface with sales, product, marketing, operations & solution leaders to define new processes & establish joint initiatives that enable Product Marketing to scale, perform & deliver on objectives & key results.
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