Were seeking a Manager, Virtual Event Operations to join our Virtual Meetings Team in New York. The Manager, Virtual Event Operations will report directly to the Senior Manager, Virtual Event Operations. 

What Youll Do:

• Oversight & management of broadcast control room operations to support Virtual & Hybrid events & meetings
• Maintain & distribute detailed, weekly team schedules
• Oversight of scheduling & capacity issues within control rooms
• Supervise & manage individual employees:
• Day-to-day Training, scheduling, coaching, & performance management 
• Communicate job expectations
• Monitor & review contributions & areas for growth through one-on-ones & performance reviews
• Review/approve PTO & expenses (in accordance with company policy)
• Ensure teams are operating efficiently & effectively, delivering programs that meet Convene's quality standards:
• Requires observing/supervising on-site during any events
• Lead bi-weekly check-ins with each control room to monitor event statuses & flags
• Lead team trainings & building all-hands meetings as needed
• Implementing, maintaining, & enforcing organizational policies & SOPs
• Escalation:
• Resolve and/or escalate issues to Senior Manager Virtual AV Operations or AV Engineering (technical & logistical)
• Client recovery
• Operational guidance
• Delegating/assigning support when needed
• Raise relevant flags to leadership team

What We Look For: 

• 7+ years professional broadcast and/or livestreaming experience.
• 1+ years people management
• Experience with virtual & hybrid event production
• Experience working in a control-room setting
• Extensive knowledge of video switching software such as vMix, OBS, Tricaster, Wirecast.
• Deep understanding of audio & video signal flow
• Strong leadership & management skills, ability to motivate the team to achieve company goals.
• Strong communication skills; both written & verbal, as well as strong presentation skills
• Strong project management & organizational skills; ability to multitask
• Strong personal computing skills including powerpoint, outlook & G suite

Who We Are:

Convene is a premium work experience company that includes a network of 25+ meeting, event, & office locations, & Virtual & Hybrid Meetings products. Were creating premium, hospitality-driven, & tech-enabled meeting & event experiences through our proprietary technology platform & network of premium workplaces. Join us at the forefront of improving how people meet & work.

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family 
• Medical & insurance navigation support through Eden Health
• Generous paid time off, including an extra day off for your birthday 
• 401K plan with company matching
• Professional development support 
• Access to healthy meals & snacks at work (when in the office) 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. #LI-JB1