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Flexport // online customs brokerage & freight forwarding
Seattle, WA; New York City; Los Angeles, CA; Chicago, IL; Atlanta, GA; Dallas, TX, Vancouver, BC; Toronto, ON    Posted: Thursday, December 02, 2021
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Build the programs to help Flexport grow

The Ecosystem teams mission is to enable 100% automation in global trade by building robust data integrations between Flexports core platform & our customer, supplier, & carrier systems.

The opportunity: 

Flexport is a freight forwarder & logistics platform using modern software to make global trade easier for everyone. We are solving complex problems on a global scale, & disrupting a multi-trillion dollar industry that has remained stubbornly unchanged.

With offices on three continents, we help the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving goods between any two places on the planet. Wherever you are, whichever role you play, youre guaranteed to share your day with committed, encouraging, & resourceful team members.

We are looking for a talented Solutions Manager to join our team! In this role you will apply your project management expertise to drive the successful implementation of robust & scalable integrations in a timely manner for our highest value & most complex customers - all while delighting our stakeholders.

You will:

  • Manage multiple integration projects simultaneously, working with cross-functional stakeholders such as Client Solutions, Account Management, Product, Engineering, as well as external partners and/or customers. 
  • Create project plans, setting appropriate milestones in collaboration with stakeholders.
  • Produce clear & concise artifacts for communicating status, progress, issues & risks.
  • Identify blockers or issues impacting projects & escalate as needed. 
  • Help the team understand critical paths & prioritize work.
  • Ensure adherence to our standard delivery protocol, & improve upon our processes. 
  • Be an agent of change management, helping to scale our team & our ability to deliver quality integrations with speed & impeccable customer service. 

You should have:

  • 5+ years of technical project management experience, ideally in a SaaS Professional Services environment.
  • Bachelor's degree in a technical field or relevant work experience.
  • PMP certification.
  • Experience managing large-scale, cross-functional programs, ideally related to enterprise systems, EDI, flat file or API integrations.
  • Understanding of technology architecture concepts, software & product development.
  • Excellent written & verbal communication skills.
  • Ability to effectively manage ambiguity & competing priorities.
  • Self-motivated & able to work independently.
  • Proficiency in Google Sheets (or MS Excel), Google Slides (or MS PowerPoint). 

Bonus points if you have: 

  • Experience in logistics & supply chain field.
  • Familiarity with agile/scrum processes.
  • Experience working with Jira/Confluence.


About Flexport: 

We believe global trade can move the human race forward. Thats why its our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology & data analytics, logistics infrastructure, & supply chain expertise. Flexport today connects almost 10,000 clients & suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital & Y Combinator. Were excited about the three big ways were moving forward after our $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience? 

  • Dont be! Were building the first Operating System for Global Trade. Thats why its incredibly important for us to bring people from diverse backgrounds & experiences together with our industry veterans to help move the freight forwarding industry forward.
  • Whats freight forwarding & why does it matter? Freight forwarding is the coordination & shipment of goods from one place to another & its what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world & break down economic barriers.
  • We know this industry is complex. Thats why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated, & engaged workforce.  That is why Flexport is committed to creating & nurturing an environment where anyone can be their authentic self.  All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, creed, national origin, age, physical & mental disability, health status, marital & family status, sexual orientation, gender identity & expression, military & veteran status, & any other characteristic protected by applicable law.

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