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The RealReal // online consignment shop
New York City    Posted: Wednesday, June 12, 2019
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The RealReal is leading the way in authenticated luxury consignment, online & in real life at our brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of trust with shoppers & consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy & to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for exceptional talent to join our team. Build your career with us & enjoy 401K matching, health, dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, & flexible work hours!

This position is based in our Madison Store in New York, NY & will report to the Manager of Stylists.


  • Greet & assist customers, consignors, & guests as they enter the store
  • Engaging customers throughout the space
  • Utilizing entire product offering in-store & online to best surface the customers needs across multiple categories
  • Surface our in-store experts when relevant on the customer journey to educate the client & build trust
  • Work closely with merchants to provide real-time feedback & commentary to be able to react quickly to customer requests & product needs
  • Maintain floor standards & utilize style guides to ensure curated storytelling remain intact
  • Punctual, reliable & a team player to work alongside our expert team
  • Outgoing, energetic & excited to work in the customer service industry
  • Safely handle & care for all luxury items in-store, from men & womens clothing, jewelry, watches, home & art pieces
  • Passion for delivering a luxury experience each & every day
  • Polished, professional presentation skills
  • Ability to handle multiple complexes, time-sensitive situations while remaining calm, cool & collected
  • Well presented & possessing excellent communication skills


  • A strong sales ability & an entrepreneurial spirit
  • A high degree of business acumen, sophistication, & the ability to establish trust is mission critical. This position requires the person to work directly with very discriminating clientele
  • Deep knowledge of luxury brands. Great attention to detail & customer service
  • Ability to master multiple technical devices & systems
  • 3+ Years selling experience in a luxury retail environment
  • Commitment & curiosity towards expanding expertise in fashion, fine jewelry & watches, & fine art & home
  • Customer service experience a requirement
  • Professional appearance & demeanor
  • Open availability to work evening & weekend hours
  • Ability to lift & move merchandise up to 25 lbs

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