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Visa // credit cards
   Posted: Thursday, July 11, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description
  • Manages new, ongoing & periodic programs which support licensing requirements & ongoing integrity of Visa data such as E-Signature implementation, Closures/Merger execution, secondary BID, & ownership change reviews.
  • Supports non-bank corporate entity licensing process globally interacting with market-based Licensing & business sponsors.
  • Identifies pain points or opportunities for improvement of the client experience
  • Drives process change & optimization projects within the licensing department
  • Coordinates with peers, stakeholders, & other partners for input, buy-in, & implementation of changes
  • Manages communication channels for Licensing resources to ensure they are up to date, client-focused & effective including InSite & Visa Online.
  • Represents Licensing client & operational requirements to internal stakeholders, such as Product, Systems & Implementation, as assigned.
  • Serves as Licensing resource for input to business requirements for tools & systems, including VCIS, Microsoft Dynamics, annual enhancements, & UAV testing coordination for team. Works in tandem with Operational, Business Solution & Process leads for new initiatives.
  • Supports document storage & repository strategy in alignment with Visa Record Management Policy & Licensing record categories & manage annual program to ensure that all records (physical & electronic) are properly classified & retained appropriately.
  • Assists Customer Support & Operational staff with Level 2business scenarios & decisions including training on basic functions.
  • Serves as Licensing resource in AP & CEMEA for specialized market-based needs requiring specialized solutions or processes; for example, changes in regulatory environment, new financial inclusion efforts & other operational or strategic changes specific to region.
  • Alerts leadership to situations outside of established policy or issues requiring extra level of customer service attention.
  • Responsible for building awareness of Licensing rules, policies & processes in AP & CEMEA markets.

Education - required

  • Bachelor's Degree

Professional - required

  • Professionally qualified or equivalent with 8 - 9 years professional experience or equivalent

Technical - required

  • Working expertise in Microsoft Office, including Outlook, Excel, PowerPoint & Access

  • Understands & preferably working expertise in Visa databases & workflow tools including VCIS, MSD, Playbook, etc

Business - required

  • Working knowledge of the payment industry

  • Has proven ability to set & deliver upon priorities within busy, shifting environment

  • Knowledge of E2E licensing process, business drivers, expectations

  • Strong customer service skills & orientation

  • Able to take customer view & apply to internal processes to improve delivery & results

Key Competencies

  • Effective planning & organizational, conceptual & logical problem solving skills

  • Ability to synthesize technical information & apply to business

  • Effective professional verbal & written communication skills

  • Effective planning & organizational, conceptual & logical problem solving skills

  • Ability to manage high volume of work with constant detail orientation; able to meet deadlines with quality work

  • Ability to keep manager informed & involved on ongoing basis

  • Ability to understand impacts of client licensing data to downstream business & application processes; identifying solutions & relevant pros/cons of options

  • Able to independently manage ongoing programs & propose programs for new business initiatives.

  • Able to build a cooperative atmosphere & run cross-discipline & cross-geography projects & workstreams to implement priority plans

  • Capability to independently & persuasively communicate & negotiate with peers & cross-functional management to develop & reach agreement on proposals & work plans

  • Comfortable working in global environment impacted by different legal, cultural & business priorities.

  • Able to understand how global framework works in context of addressing specific local requirements
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