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Phantom // security automation & orchestration platform
London, England, United Kingdom    Posted: Saturday, July 24, 2021
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At Phantom, strategy drives creativity. As we continue to expand & evolve, were on the lookout for a strategic leader who can bring insight to opportunities.

Who we are

Phantom is a digitally-led creative agency, headquartered in London, where two things are valued above all else: curiosity & craft.

Started by four people in 2013, weve grown into a 100-person company, with locations in London & New Zealand. Our clients choose us because of the collaboration, innovation & creativity we all bring to each project. We choose our clients because theyre brands we love to work with, who in turn inspire us to make work we love.

Always careful, never boring, we work on everything from traditional ad campaigns to developing products to designing digital road signs. If youre somebody who enjoys a new challenge each day, Phantom is your place.

Every day we flex our skills for world-leading brands such as Google, Zendesk & Sony Music group as well as working alongside causes we love & get stuck into original proactive projects.

Who you are

You are someone who will be able to utilise your passion for uncovering insights that surface opportunities. Cutting through complexity with solutions to our clients problems. Building trusted partnerships with clients to achieve powerful objectives. 

Your Focus

  • You will be in charge of leading the strategy for a portfolio of digital products & programmes, with support from the wider team who you will manage.
  • With the autonomy to own strategy, you will be working very closely with our client service team to build trusted partnerships with each client.
  • You will be comfortable conducting user & stakeholder research, synthesising insights & analysis to identify practical business & user opportunities.
  • You will generate viable product ideas & chart a course for our clients.
  • Youll be acting as an advisor to stakeholders internal & external around digital strategy, product methodologies & digital transformation.
  • You will take a leadership position on the products & programmes you oversee, ensuring that projects deliver against clients business objectives.
  • Crucially, you will act as a source of truth for internal stakeholders bringing clarity & conviction to assure our way forward. 
  • Youll identify opportunities to grow our business with existing client relationships with actionable plans.
  • Youll support our UX, design, & creative teams by contributing to proposals, advising direction & winning new & exciting opportunities.
  • Youll be supporting our strategy team by helping us grow the strategy discipline.

Your abilities

  • Collaborative.
  • Transparent & honest.
  • Endless initiative.
  • Overly communicative.
  • Excited about our projects (and life in general).
  • Fun to work with & be around.
  • Assertive where needed.
  • Motivated by achieving amazing results.
  • Incredible project & people management skills.
  • Flawless written & spoken English.
  • Strong leadership skills.
  • Fantastic resource & workflow management.
  • Ability to translate client briefs into requirements for the team.
  • Knowledge of industry tools.
  • Excellent documentation.
  • Great communication with clients as well as technical & creative team members.
  • Ability to stay calm & prioritise in times of tight deadlines.


Inclusivity at Phantom

We are an equal opportunity employer & believe our environment, ideas & work can only be its best if our team is representative of all the incredible diversity of thought that exists in the world around us.

All Phantoms are welcomed to our team without regard to ethnicity, religion, national origin, age, disability, sexual orientation or gender identity.

The bonus bits

  • To keep you happy & healthy, our employee package includes a range of perks for both inside & outside the studio.
  • Secure pension scheme provided by Aviva.
  • Private physical & mental health insurance with Vitality. Plus, additional discounted deals on gym memberships, Apple watches, Amazon Prime, cinema tickets & more through your plan. 
  • Keeping you fuelled throughout the day, Phantoms enjoy a kitchen & bar area packed with free snacks, treats, drinks, beverages, coffee (via a very nice pro coffee machine) & breakfast foods.
  • Leave allowance above national standard including a holiday shutdown period in December to sit back & chill uninterrupted before heading into the new year.
  • Bonus days leave each year once youve been part of the Pham for 2 years (up to 30 days).
  • Cyclescheme to save you 25-39% purchasing a bike & accessories.
  • End of year bonus at the discretion of Phantom, based on both personal & company performance.
  • A dog-friendly workplace for your chill canine companion
  • Credentials are one thing, but talent is another. If you feel this role for you without meeting every requirement listed, wed still love to hear from you.
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