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HelloFresh // meal kit delivery
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Shift Time: Monday - Friday 9:00am-5:00pm

Location: Spadina Avenue & Queen Street West

About the Role

As the Sr. Specialist, Ingredient Excellence, you will deliver strategic & tactical product quality leadership across the HelloFresh network. With the support of other teams including Production; Food Safety & Quality Assurance (FSQA) & Product, you will work closely with HelloFresh sites & across our supplier network to identify & drive ingredient quality initiatives & improvements.

What you'll be doing:

  • Serve as Produce, Herbs & Fruit (PHF) subject matter expert across the organization; Own & drive ingredient quality improvement roadmap & work with cross functional stakeholders to communicate improvements effectively. Participate in cross-functional defect reduction projects to improve individual SKU performance & implement large-scale strategic category level changes to ensure the quality of finished product. Send out timely updates on project statuses & present roadmap in various venues including weekly steerco meetings & quarterly reviews.
  • Partner with internal teams to improve quality across the PHF skus by improving internal receiving & handling process; supporting the design of primary & secondary packaging initiatives; and, contributing to the PHF seasonality calendar. Research & champion industry standards & best practices in internal processes.
  • Liaise with internal on site teams to identify current & up-coming quality concerns for PHF items, suggest mitigation options, & determine final acceptance based on industry standards, current market conditions, & supplier relationship management.
  • Work with suppliers including distributors, growers & farms to identify forward-looking PHF quality concerns based on weather, growing conditions & general season trends, & liaise with internal teams for short & long-term mitigations to reduce impact to finished product. 
  • Design & test experiments to improve product performance including new SKU specifications, packaging types & handling procedures. Work with suppliers including distributors, growers & PHF-specific packaging suppliers to review operational processes with impact on finished goods, & import supplier best practices & knowledge to relevant internal teams.
  • Update & maintain quality specifications for all fresh produce items across HelloFresh companies.
  • Liaise with supplier quality, procurement & DC operations to support root cause analysis & market assessment for quality concerns. Provide avenue to streamline communications on supplier performance & change management. 
  • Other duties as assigned

At a minimum, you have: 

  • Bachelors Degree or Masters preferred in Food Science, Industrial Engineering, Supply Chain, or related
  • 5+ years of experience in Food Safety, Quality, Supply Chain, Continuous Improvement/Operations or Food Manufacturing
  • Efficient Microsoft Office (Excel, Word, Power Point) or Google app (Gmail, drive, sheets, etc.), & Tableau capabilities
  • Action Oriented: youre able to prioritize organizational objectives & key quality issues affecting customer the experience, problem solve & quickly action solutions that improve the quality of our products
  • Strategic: youre a critical thinker who uses logic & data to identify alternatives, evaluate, & present approaches to solve complex problems while thinking in terms of contingency plans
  • Customer-focused: you understand the importance of customer experience & are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality & customer experience
  • Results-oriented: recognizes & resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, & pave the way for efficiency

What youll get in return:

  • Competitive salary & health benefits
  • 75% discount on HelloFresh or Chefs Plate weekly box subscription
  • High impact work to help feed thousands of families in Canada
  • Opportunity to learn & grow
  • Work with a hard-working & supportive team

Working Conditions:

Its no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

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