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FanDuel // one-day fantasy sports
 
Product, Full Time    New York    Posted: Saturday, April 17, 2021
 
   
 
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JOB DETAILS
 

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform & affiliate of FanDuel Group 
  • PokerStars The premier online poker product & affiliate of FanDuel Group 

THE POSITION 
Our roster has an opening with your name on it

As a Customer Operations Product Partner, you will be responsible for overseeing the relationship between Customer Operations & all departments (Product, Commercial, Marketing, Engineering, Design, Operational Readiness, Fraud & Payments) associated with the Racing & Fantasy products that directly impact Customer Operations & Customer Experience. You will be responsible for the ongoing improvement with a focus on the following areas: Voice of the Customer, Customer Experience, Customer Operations Key Initiatives & Customer Experience Analytics for the Racing & Fantasy products. You will be expected to drive material initiatives across key stakeholders to drive the importance of improving customer experience & journeys that are directly affected by different departments within your product area. You will need to demonstrate strategic influence at all levels, to gain support & alignment on resource requirements for key CX initiatives, designed to constantly enhance customer journeys.

 
 
 
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