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Paintzen offers services of professionally trained painters.
Product, Full Time    New York    Posted: Friday, December 07, 2018
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Paintzen is an advanced logistics platform for the painting industry. Our system matches buyers of painting services with experienced paint crews, managing the complete execution of the job, to provide a stress-free experience. At Paintzen, we're forging new ground in the use of technology to facilitate contracting services by simplifying the process. Our team is energetic & passionate about the service we provide to our clients. We pride ourselves on exceptional service & provide top paint products from our paint partner, PPG Paints. We believe Paintzen is the future of paint contracting.

Customer experience is a major part of any service-based business.We're hiring a passionate & hard workingResidential Project Manager to help us continue to provide excellent service to our customers while managing paint projects. In this role, you'll be responsible for managing accounts & ongoing paint jobs, helping to ensure that the job goes smoothly.


  • Call, email, & communicate professionally with customers
  • Respond to customer inquiries in a timely manner
  • Provide professional customer support to foster positive relationship with our customers
  • Issue resolution: understand the customer's questions or complaints, determine the cause of the problem, provide the best solution to solve the problem & follow up to ensure resolution
  • Work with Operations to coordinate projects & relay the scope of work
  • Work closely with Finance, & Sales teams to ensure the full execution of a wonderfully completed painting project
  • Handle logistics of painter/customer interactions, including but not limited to: insurance requirements, paint colors/finishes, scope of work
  • Communicate effectively with painters on the job site
  • Consistently meet established performance & quality standards
  • Sell & promote Paintzen services


  • Bachelor's degree in a related field is preferred
  • Previous experience in Customer Service, Retail Sales, or Restaurant Experience is a plus
  • Ability to work independently without supervision
  • Ability to handle routine tasks performed in a structured environment
  • Must be willing to be flexible with hours
  • Great interpersonal skills
  • Ability to multitask
  • Effective communication & time management skills
  • Strong work ethic & ethical values
  • Commitment to continual education about the company, products & services
  • Flexibility & the ability to excel in a high energy, fast paced environment
  • Ability to effectively collaborate & work in a team-based environment

Required Hours:

  • Weekend work will be required (Saturday & Sunday)
  • Work schedule is Saturday through Wednesday (5 day work week)
  • Sunday & Saturday hours: 9am-3pm
  • Monday 7am-3pm
  • Tuesday, Wednesday hours: 8am-4pm
  • Saturday, Sunday, & Monday will typically be work from home days after initial training

Top Skills Proficiencies:

  • Process oriented
  • Customer Service
  • Proficient in Microsoft Office Suite
  • Active Listening
  • Phone Skills
  • Conflict Resolution
  • Empathy
  • Positive Attitude
  • Attention to Detail
  • People Oriented

*Please Note: Prior paint knowledge is not necessary to apply for this position

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