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software platform for law firms
Sales, Full Time    Brooklyn, NY    Posted: Wednesday, April 10, 2019
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Litify is looking for a Director of Professional Services to join our Customer Success team.

This position is responsible for managing all aspects of service delivery to Litify customers, which includes post-sale implementation, conversion, customization & training. Youll work closely with our sales team & our leadership team, building process improvements using industry best practices creating a best in class services organization.

You will:

  • Manage all aspects of services delivery to our customers, including but not limited to implementation,, customization, training, & more

  • Develop, coordinate & manage implementation services projections, schedules & budget to meet customers expectations

  • Manage Customer Success team & be responsible for services delivery

  • Determine best practices for services delivery & present to executive management outlining benefits & implementation plan

  • Develop customer relationships & act as an escalation point for ongoing services projects

You have:

  • Bachelors degree

  • Experience with Salesforce & demonstrated technical aptitude with Salesforce

  • Experience managing professional services teams

  • Demonstrated expertise in understanding customer requirements & proposing pros & cons to different solutions

  • Excellent oral & written communication skills

  • Ability to persuasively articulate Professional Services offerings & business value to customers

  • Demonstrated strong customer service attitude
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